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I am so sorry for your bad experience with our staff member. We do log our gift certificates with which organization they go to. We cannot possibly control who gets the certificates from the third party. I hope this one experience did not ruin it for you. We have 90 on staff, 600 volunteers, 27 programs and about 3000 students. We serve over 900 veterans for free. Fund 8 school districts with free programs. Serve our inner-city youth. Scholarship low income families. Work with our government helping change policy in other countries for people with various abilities. Impacting over 200 million worldwide. I hope you understand that we are trying our best to serve the community. Blessings, Jared Hergenrader CEO
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Hi so I would like to ask why you don't have a Gife certificate log for your business you are a business for children and children losse things and I would also like to ask why there was such bad costumer surves my family has been going here for years and we have had troubles with this woman befor and there are some many other kids afraid of this woman that works at the front desk she is an older woman short and had curly blond hair and she gave the worst costermer service and I don't know how you think having someone like that work there will let you have more kids going there I think that would make people not want to go because of the way they are treated right at the beginning. I do love how everyone is excepted when you are in the class but I do think you guys should work on the log list and the people working there and how they treat there customers
I love this place and their philosophies. I take my daughter here for dance and she loves it. Even though she's young, every time we pass by it she asks if she's going to dance. I hate to give just 3 stars for this place, but I do have a major complaint of how they don't allow make-up classes. I feel like I waste money if my daughter is sick or we have another emergency to attend to. It would be great if they could somehow keep track of attendance and class sizes to allow for make-up classes. She's been in some classes that were low in number and could've accommodated students needing a make-up class. I'd really love for her to continue taking classes here, but I'm very tempted to look at other facilities that allow for make-up classes.
Olivia, My heart hearts reading this post. In no way does this reflect our vision, our heart and our focus as an organization or as a staff. I can reassure you that I am following up with this first hand and am going to have our Founder, Deby Hergenrader, give you a call. Our goal from the beginning of BTB has been to celebrate the gifts and differences we all have. Not to tear down. My deepest apologies. I truly hope you reconsider and give BTB another try. Blessings, Jared Hergenrader CEO Break the Barriers
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I have been bringing my 3 yr. Autistic son to swim class at Break the Barriers for about the past almost 6 months. He has had the same coach the entire time, and she was really nice and did great with him. Recently, I overheard another coach talk badly about another Autistic kid that has private lessons the same time my son does. When I brought this up to the aquatics director, I was offered no apology, or reassurance anything would be done. For a company that is based around special needs, I was very disappointed to learn they did not take this matter seriously. I will no longer be bringing my son back, as I do not know who is talking badly about him when we are not around.
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