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Every customer experience is very important to us at West Coast Hair Company. Our staff takes tremendous pride in our work and customer service. In reviewing my records to see what service you had, I could not locate anything associated with your name. Please contact me directly so we can understand clearly your concern and provide future experiences at the highest level for you. Regards, Lisa Mitchell Owner
I arrived for my 11:30 appointment around 11:23 when I was greeted by another stylist who told me there was a person ahead of me and that it would take 15 minutes for them to finish, and kept insisting that they take me instead of my scheduled stylist. Being polite I obliged their offer after they told me they could perform the haircut that I requested. I told them that I wanted to clean up my hair and I was growing it out, and I did not want to hinder my progress. Before I knew it, thinning shears were used on the entirety of my scalp before I realized what was happening. I requested the sides and back to be focused on but the thinning shears on the top of my head were what seemed to be the favorite. I think what they were trying to do was make my hair less heavy as my hair is naturally very thick, but that is not at all what I wanted, and they did not ask me beforehand. I was out the door at 11:35, which was not the focus and precision I wanted on my hair, instead of the rushed out the door type of service. I do not know how long it will take for my hair to grow thick again, maybe a few weeks before it starts going back to normal at the base. I am already anxious about my hair growth, so I am mad at myself for being too nervous to say anything. I wouldve been happy to pay more for a more precise fine tuned service, but no amount of money can fix my hair now.
Thank you so much for your generous review! We do love our LaShawn and her beautiful work! Look forward to seeing you at the salon soon!!
1650047389
5
I started coming to LaShawn for my eyelash extensions when she joined West Coast Hair Company this year. I absolutely love how she genuinely cares for the health of my lashes and works to keep them growing naturally alongside the extensions. She does a fabulous job every time and I would highly recommend her! Great value, super personable, and great results!!
I made an appointment a month in advance. Showed up 10 minutes early and 3 minutes after my scheduled appointment time I was told that the stylist would be late because she was waiting on an Uber since she no longer had a car due to a recent car accident. While I do empathize that life happens, at 30 min past my appointment time, when the stylist was still not there, I decided to walk as not to continue wasting my time. This salon came highly recommended and I was truly looking forward to having my first professional service since COVID. The woman who was there, whom I now know was the owner, was so busy with her clients that it didnt really seem to matter that she had a new client waiting for a stylist that never showed. Maybe this was a fluke thing, but to have a new client wait with very little communication and no true effort to rectify the situation besides an Im sorry as I walked out the door is disheartening.
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