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Product reviews
Collect positive product reviews from customers for your e-commerce brand's online store and increase sales and SEO
We are sorry to hear you were unhappy with the durability on our garden flags. They are made using a sublimation process which when exposed to direct sunlight can cause the ink to fade. Our customer service manger will be reaching out to you to see if there is anything we can do for you
1632515372
1
Ordered garden flags in the spring and now they are faded out and indistinguishable. What a waste.
We are really sorry for the issues that you had with our company. As stated in our email and phone correspondence yesterday, your order finally shipped out yesterday from our California manufacturing facility and the original tracking information you received was unfortunately invalid. We strive to satisfy our customers and with your particular order, we really dropped the ball. We take these types of issues very seriously, and we are actively working issues out with our California facility to ensure that orders are properly handled and we are able to provide our customers more accurate production times, tracking information, and delivery estimates. For all your inconvenience we are completely refunding your purchase, but we hope that you enjoy your product when it arrives in the next few days.
1515777798
2
An order was placed in Dec 17. Was assured arrival on the 26th . Paid for expired shipping. Spoke to company many times and got the run around then they said it will not be ready till after the new year. They did refund my shipping. But 3 days now it say shipped but they still have it and says over a week to ship it. will be over a month and still no package. UPDATE after posting this review the owner contacted me found out there manufacturing company was lying about my order. Gave a fake information for my order my order refund? Not yet
Bobby, thanks for the review. We appreciate it. Narmin
1492629596
4
I've been working with this company for about a year now and I can say that they are some knowledgeable people when it comes to their products . Also ,they make some pretty neat things there . Look forward to doing business with them again
Mary, thank you for review. We are working on getting larger lampshades and we should hopefully have them by the middle of next year. Thrilled to hear that you enjoyed using the Design Studio and were able to design exactly what you wanted!
1601643282
5
In total I've ordered 3 different products (with the same design) from them. Two of the three were exactly what we wanted. The third was a lamp shade that ended up being too small to find an actual lamp to fit and YouCustomizeIt was AMAZING and allowed me to return it super easily (not bad for a FULLY customized product!!). Additionally, the amount of customizable options let us buy the EXACT products we were looking for. Be sure to play around the design tool...you can even change the density of the desired background pattern...TRULY customizable. And good quality products!!!
We are so sorry that your package did not arrive in time for the holidays, and that customer service was not able to resolve your issue. Our operations manager will be personally reaching out to you by phone so that we can make this right
1546013120
1
Very displeased. Made an order for the holidays was quoted a delivery time that was not met, not only was the time not met but I didn't even get the order before the holidays. Had to rush out and get extra gifts spend more money that I didn't plan on. I still have not received my order. Reached out to customer service requesting a refund because of the issue I've had. Was advised that when the package gets to me to return it, once they get the package back they will then refund my money. Absolutely nothing to help in regards to the trouble I have gone through. I WILL NEVER USE OR REFER THIS SITE AGAIN! I FEEL THEY ARE VERY CARELESS!
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