I've partnered with NiceReply with two teams (Revel & Front) I've worked with over the course of 6 years. With Nicereply we're able to capture real-time feedback to improve the customer experience on a per agent level. The beauty is in the simplicity. It just works and it's because it's so easy to use for customers that we gather more feedback than a traditional CSAT survey. The team is awesome and always a pleasure to work with.
Nicereply has been our partners for more than 2 years and the tool really help us understand the voice of our customers so we can improve better our servicing to them. To sum it up, its beautifully simple!