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Hi Jackson, interesting choice of words! Not sure what your experience was, but reach out if there is anything more we could do to make your experience better next time.
Thanks for the feedback and for taking the time to visit us. We would be interested to know if there was a specific item(s) you had issues with on the pricing? As a result of the pandemic, the game market is extremely volatile, with prices being about 2-3x higher on average compared to pre-pandemic levels. Prices are also fluctuating on a weekly basis, so we are constantly adjusting our prices to be in-line with the current market trends to ensure we are being as accurate as possible. While many people may disagree with the current values, we have to be in-line with them in order to ensure we give a fair trade-in value to our customers. You might already know about it, but a great resource to examine the current going rate for videogames is pricecharting.com, which aggregates online sales to come up with an average cost of a game or system. Thanks again for visiting us and offering us your input.
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Cool collection, prices are a bit higher than what you can typically find things for.
Thanks for your support and the very kind words too!
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First off, the shop is incredible! From dirt cheap old school cartridge games, new stuff, and a host of well preserved vintage items/toys & collectibles at ~fair prices, combined with well priced random stuff like buttons & pins; this place is fun to spend time in. Second- the few trade ins for cash Ive had with them were paid at a very fair rate, and you can also do a 70/30 split consignment for valuable items once they sell. Sam is the only employee Ive met and hes great too. Skip GameStop- go to level up
Jerry the owner has been always such a fantastic person to deal with, to my knowledge him and his wife run the store as a mom and pop. They have fantastic selection and offerings such as professional refurbishing of even the retro'ist of retro consoles and the more obscure like the Panasonic Q (a notoriously difficult variant of GameCube to Fix) they even host gaming tournaments including retro events. The staff is tremendously helpful and has a friendly personal approach. Feels like you are buying games from a fan with the same love and understanding of the titles that you have. I've been supporting level up since they first opened and Jerry was always a really nice person to me even if I was just hanging out wasting time and not buying anything as a kid. Tremendous people amazing niche fit/offering and truly deserving of your business if you're a gamer of any sort. They're one of the only stores of the sort within a very wife radius of Santa Cruz. Cannot thank level up enough for being a safe haven for collectors, gamers, and aficionados of even the most obscure gaming and gaming related collectibles and accessories. Sure the internet can be a place to find many great collectors items but level up has such a wide variety of timeless classics in store for a price often less than what any collectibles resellers are offering for the same products online. I can't thank them enough for continuing to provide such a fantastic service and offering to the community. From the bottom of my heart, thank you so much Level Up games! You guys make Santa Cruz a much nicer place to live :)