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Firstteamsubarusuffolk
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Firstteamsubarusuffolk reviews
Information about Firstteamsubarusuffolk
4,46
333 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChRDSUhNMG9nS0VJQ0FnSUNRdjhvbxAB!2m1!1s0x0:0x713f69d959018265!3m1!1s2@1:CIHM0ogKEICAgICQv8oo%7CCgwI88fI5AUQwI76pwM%7C?hl=en-US
Cory Westerman
google
https://www.google.com/maps/place/?q=place_id:ChIJr50bpZyfuokRZYIBWdlpP3E
Hi Cory. We apologize that we fell short of providing a 5-star experience in our Service Department, as this is far from the level of service we hope to provide our customers. We have passed along your concerns to our team and please feel free to reach out to our manager for further assistance.
1553011905
2
I've no experience with the Sales Team; but so far in my experience, the Parts Department is the only thing worth coming here for. They actually listen to the customer and are genuinely helpful. The Service Department is another story: I am a mechanic by trade, and needed their assistance to fix an anti-lock brake issue as I didn't have the proprietary diagnostic tools to pin down the exact problem. They initially told me one sensor was faulty, and when that didn't fix the problem, I asked to see exactly what they did to diagnose a bad sensor. They would only show me a piece of paper with a code hand-written on it and said I replaced the wrong sensor. The sensor that they insisted was causing the problem doesn't exist on the car. I took the car to a Subaru specialty shop elsewhere, and they identified the problem as a faulty ABS module. They showed me exactly where the problem was at and even had a spare we could swap out to confirm that it was indeed the module. I'll keep buying parts from here, but I won't be letting them work on anything. *Edit* A YEAR later I get a reply of "We have passed along your concerns to our team and please feel free to reach out to our manager for further assistance". I DID reach out to the manager when this happened a year ago - when I was eventually able to get in contact, all I got was "sorry, nothing I can do". Folks, you're going to have to do better than that pathetic response to get me to come back. As it is, this canned corporate non-response is a far cry from "5 Star Service", enough to get me to change the review from 3 Stars to 2.
1646169820
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNXcWZPSFZnEAE!2m1!1s0x0:0x713f69d959018265!3m1!1s2@1:CIHM0ogKEICAgICWqfOHVg%7CCgwI3J36kAYQgIfTowI%7C?hl=en-US
Ryan Milford
google
https://www.google.com/maps/place/?q=place_id:ChIJr50bpZyfuokRZYIBWdlpP3E
Hi Ryan, we apologize for your negative service experience at First Team Subaru Suffolk. When you came into our service department, we discussed how we cannot call about your extended warranty for coverage until we diagnose any concerns. Since you agreed to the diagnostic fees, we then contacted your extended warranty company and they stated that what you needed was not covered in the contract you purchased. If you have any further questions or concerns, please contact our Service Manager. Thank you.
1648227316
1
So I brought my 2013 wrx in for them to look at it . Prior they said if it wasn't covered under warranty they had to charge me the diag fee. So instead of them looking at the warranty before they took my car, they took my car without looking and charged me 2 diag fees for 270$ . If you want good service don't come here because they will nickel and dime you . They also misdiagnosed my trans issue . There's no way it's the pressure plate . It's a synchro issue. I'm a mechanic and came to just see if warranty would cover it , I guess not and now I'm shy of 270$ and they didn't touch my car. Bring your car to other shops . They were trying to charge me $3,000 for everything. For a clutch job . That's freaking ridiculous. Save your money
1666786190
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMtbU1hX1lREAE!2m1!1s0x0:0x713f69d959018265!3m1!1s2@1:CIHM0ogKEICAgIC-mMa_YQ%7CCgsIjsfkmgYQ2Kb2Eg%7C?hl=en-US
Paul H.
google
https://www.google.com/maps/place/?q=place_id:ChIJr50bpZyfuokRZYIBWdlpP3E
Thank you for the review, Paul!
1666817618
5
I had a great experience purchasing my new Forester Wilderness! Kiersten (my salesperson) was very helpful by quickly answering any & all questions I had (she showed my her own Forester Wilderness) and didnt try to pressure me. She was also very good at keeping me informed throughout the whole process.
1536604755
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBaThyb3hRRRAB!2m1!1s0x0:0x713f69d959018265!3m1!1s2@1:CIHM0ogKEICAgICAi8roxQE%7CCgsI0_Ta3AUQqIOUYg%7C?hl=en-US
Arthur Janas
google
https://www.google.com/maps/place/?q=place_id:ChIJr50bpZyfuokRZYIBWdlpP3E
Thank you Arthur for the 5-stars!
1536697779
5
Didn't have an appointment but got me in and out quickly
1561133305
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNrc29XemR3EAE!2m1!1s0x0:0x713f69d959018265!3m1!1s2@1:CIHM0ogKEICAgICksoWzdw%7CCgwI-YG06AUQuNLb4wE%7C?hl=en-US
Krystyna Eaker
google
https://www.google.com/maps/place/?q=place_id:ChIJr50bpZyfuokRZYIBWdlpP3E
Krystyna, We apologize for your negative experience as that is not the level of service we aim to provide. We have passed your feedback along to our management team for further review. We would love the opportunity to earn your business again, so please let us know if there is anything else we can do to assist you in the future.
1561136584
1
Oil change, tire rotation, filter change, and tire repair took over 3 hours with an appointment. Never coming back. Not worth cost or wait.