Aokayautoglass reviews

1525730047

Robert Thompson

google

1

This review is coming close to a year after their service... and I'm a little loath to leave it, but, I feel the need to warn others away from A-Okay auto glass, and my wife has finally convinced me to leave a review... with that said: In July of 2017, I accidentally broke the rear window of my neighbor's Limited Edition Subaru Outback, weed-eating out front. His rear window was a heated, tinted version. I contacted A-Okay auto glass, prepaid for their service and requested that they deliver a receipt at the time they serviced my neighbors vehicle. Apparently, they came, did the job, and did not notify either myself or my neighbor. Furthermore, they did not give me a receipt for the work once completed (mind you, the vehicle was parked in front of my property, and this is a claim for damage that I've caused to someone else property, a pretty important reason to have a receipt for my payment). After about 9 calls, never having received a live person or a call back, I did, finally, 5 weeks later, receive a receipt in the mail. It was then discovered that my neighbors vehicle, which originally had a factory tinted, heated rear window, had a replacement that had neither the built in defroster, nor the factory tint. I then began an attempt to contact the company in regards to this situation... over the course of a month and a half, I had left more than a dozen messages with A-Okay auto glass, and did not once, receive a call back. At which point in time, I contacted my bank to file a chargeback for failure to fulfill their contractual obligation. (A battle that nearly a year later, I am still dealing with and have not had a resolution to... mind you, I have not ever received a follow up phone call or correspondence other than the mailed receipt, by A-Okay auto glass... So, my best recommendation is to completely avoid this company. They do not deliver a quality product, fulfill their obligations or care about their customers on any level... frankly, if I could leave 0 stars, I would.

1465303917

Michael Williams

google

1

My wife and I needed a windshield replaced on a 2015 Honda CR-V. We scheduled the work for Monday January 18th. Since it was very cold out we needed to have it completed in my friends heated garage. Our Honda CR-V was purchased in October of 2015 as a brand new vehicle. The vehicle was only 4 months old. During the repairs they had me verify how the glass looked. I just looked at the glass and it looked great. As soon as they left my friend started looking at the car and we noticed that the molding was not fitting correctly. I called the office back and they came right back out. They stated that he clips were broken and that their was not much they could do. I then asked them what they could do because it could not stay sticking up like it was on a brand new vehicle. They said all that they were able to do was to glue it down. At the time I told them it needed to be fixed and do whatever they needed to. One of the sides is pressed down too far and not flush. A couple of days after they left I called the Honda dealer where I purchased my vehicle and explained what had happened. The Honda dealer stated that they should never have glued the clips down because it will be almost impossible for the the molding to come up again if it ever needs to be replaced. The Honda dealer told me they should never have done that and that they should have fully replaced the molding because they broke the clips off of. I have called A Ok Auto Glass, approximately 5 times since then. On the very first call (sometime the week of January 25th) the customer service lady was very nice and helpful and stated that she was sorry that they broke the clips on a brand new vehicle and it should be fixed. She explained to me that the owner of the company was out of town and that she would be talking to him either that day or the next day and that her or the owner would promptly give me a call back. I never received a call back. I called again in February and the installer is the person who answered the phone. He told me that the customer service representative was in a meeting and he would have her call me back. I never received a call back at that time either. I called again both in March and April and still did not get a reply. At my last two calls (one in April ) and on on 5/16/2016 at 4:50 (office is to be open to 5), I told them that I would be filing a complaint with the BBB. Based on the information from the dealer where I purchased the car and Safelite when I inquired with them the company should be responsible for any damage they caused when installing a new windshield. In fact, the windshield even has a warranty for the workmanship. I also contacted my car insurance and they were going to attempt to rectify the situation. However, I paid for the service out of pocket so they were not financially invested. However, it is one of the local shops that they recommend to people. They have been contacted by the Better Business Bureau and

1654098767

Al Galarza

google

5

Great and Quick and on time.

1580839624

Joe Imbrogno

google

5

Carlos and Rene are great people to work with. Would not give our business to anyone else! Thanks for the great service!

1464807347

Jason Klock

google

1

Terrible. Jokes. Don't even call.