Antiochchryslerdodgejeep reviews

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Adam Trowitch

google

1

DO NOT WASTE YOUR TIME HERE!!!!! I can't believe stealerships like this still exist! I spoke with Lee, the Internet sales manager, on a Thursday regarding a new charger on their lot. I explained that I would be driving 5.5 hours to get to their dealership if the deal made sense. He confirmed that they would be able to give me a 13k trade in value for my vehicle. He also added as long as you're not wanting 18k for your trade in we can make it work. The next day I received a call to confirm my appointment for the following day from Lexi. After calling Lexi back it was clear she had no idea what she was doing! She told me everything would have to be discussed with Lee but would not let me speak with him. We left it that she would return my call with answers from Lee. Now at 6pm on Friday I called back and Lexi of course was not available. She returned my message at 6:40 without any answers to my questions from the phone call earlier in the day. She could not understand what a trade + a cash payment = the price of their car meant. (Pretty basic math) Now it's after 7pm on Friday, the night before I'm supposed to make a 5.5 hour trip to their dealership when Lee finally calls back. He explains that Lexi is not a sales person and she has been having trouble understanding the car business. He then confirmed that my trade would be worth 13k and to make the trip and I would not leave empty handed. So the next day I make the 5.5 hour trip to Antioch Dodge which was a huge mistake! I received a call halfway through my drive stating the vehicle I was coming to see would be all cleaned up and ready to go when I arrived. When I arrived I drove through several sales people smoking outside of the dealerships front doors. I then met Lee who handed me off to yet a different sales person from who he told me about on the phone just hours before! We then had to walk to the back of the lot to find the new 2016 charger that is unclean, scratched and has bird crap on the trunk lid! After the test drive my sales person asks me about my deal and I explained the previous conversations with Lee regarding the 13k for my trade. He comes back with a deal which values my trade at $9500! I then explained this is not what I was promised by a manager the day before! Now after at least six trips back and forth to a manager and holding my car keys so I can't leave they come up with $11,700 for my trade. Now the head sales manager enters the negotiations and explains that I don't know what I'm talking about and that his sales manager Lee has worked there for several years and would never had agreed to a trade value over the phone. So now at this point making me out to be the liar he starts to insult my trade saying it's not in good condition. I explained that for the miles and age that it was, and that their new vehicle was already scratched and dirty, which I offered to show him but he refused. He explained that they were close to my deal, yet they were still $1,300 away plus fees! At this point I was furious and as we yelled at each other he finally threw my keys at me across the table and I was allowed to leave! Keep in mind Lee the sales manager hid behind his desk the entire time! What a scam! Not to mention the scams I could hear from the sales desks next to the one I was at while I wasted my time here! So I drove 11 hours for nothing! DO NOT WASTE YOUR TIME HERE!!!!!

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Dennis Barry

google

1

They need to fact check their description of the vehicles for sale. The truck I bought didn't have alloy wheels as the description stated. This dealership did nothing to resolve this matter.

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Melissa Gioia

google

5

Worked with mike, chris, and Josh. Hands down the best sales men I have ever come across. Knew the price I wanted to stay within for my husband's pick up truck and made it happen! You wont be disappointed working with these guys! Made the car shopping easy and pleasurable! And Kelly

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Amanda Maurer

google

5

Great people, great expierence. Highly recommend them!!

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Michael Bova

google

1

Wow.. what a dealership!. I was driving from out of town, my check engine light came on as did a few other warning lights. I realize that it might be connected to my battery as I found the inside light was on that morning which required me to have the battery jumped. When the warning lights appeared as I was driving through Antioch, I found that there was a Dodge Jeep dealership right off of HWY 4. I went in and I was greeted by service advisor TJ. He informed me that the service department was short handed and that my Jeep would not be looked at today. I rented a car and proceeded with my day. The next day he calls to tell me that I needed a new battery. To my surprise a new battery a this dealership cost me $ 500. Yes, that is correct- Five Hundred Dollars. Yes, I did agree to have the service done, since I was out of town and I needed my Jeep back. After telling the cashiers that I felt screwed, three of them agreed and told me to talk to a customer service manager. I agreed. The young lady did agree that it appeared a bit high, but she didn't set the prices. She said she would get another manager. Instead the original service tech came into the room, He told her, " here is my defense....he agreed to the new battery". He told me I could of had the car towed off the lot and walked and got a new battery and install it myself. I guess this dealership enjoys out of town customers. The labor to change out the battery was $255. The battery was $ 195.00. The ladies at the cashier station again told me to find a manager... I was to upset. The dealership did give me 10% off the battery. The normal cost of the battery would of been $214.00 for a BATTERY. I wish I was afforded the opportunity to talk to a manager. Needless to say, I will never spend another penny at this CLIP JOINT. CUSTOMER BEWARE.