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Bentleynewportbeach
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Bentleynewportbeach reviews
Information about Bentleynewportbeach
4,60
140 reviews
The opinions come from external websites
Last update: 08.11.2022
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See example1570464180
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMwdmF5UHl3RRAB!2m1!1s0x0:0xca950fa7b4062067!3m1!1s2@1:CIHM0ogKEICAgIC0vayPywE%7CCgwItMPt7AUQ0Ma80gE%7C?hl=en-US
Y DUB
google
https://www.google.com/maps/place/?q=place_id:ChIJnQY993Tg3IARZyAGtKcPlco
Hello, we are deeply disappointed by your experience at Bentley Newport Beach. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (949) 673-0900 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
1570554844
1
Extremely disappointed with the conduct of Newport Bentley's service dept. Due to a key issue, I could not start my Bentley and contacted them to get it fixed. They came out and IMPROPERLY towed my AWD Bentley Flying Spur to the dealership, which resulted in over $12k in damages (steering column and air suspension damage) and refused to acknowledge any wrongdoing or cover the cost of repairs. First they argued with me that it was impossible that they towed my vehicle with straps (lifting up rear end), and after confirming with tow truck co that it WAS NOT transported on a flatbed as required, they then insisted that it was the the only way to tow my vehicle because they couldn't put it into neutral. Their tow truck driver should have taken the time to properly disengage the air suspension as well as manually put my vehicle into neutral and steering lock so it could be pulled onto a flatbed truck and transported safely. Furthermore, they refused to give me a loaner vehicle for the 5 months they had my vehicle due to the damages they caused. I finally had to go through my insurance to get the expenses covered, but it still cost me $2500 deductible, over 5 months loss of use of my vehicle while I still had to make payments and pay insurance on, diminished value of my vehicle, and most of all the countless hours spent dealing with this. The way the service manager handled this shocked me, as I expected Bentley to have high standards of customer service offered with their vehicles. They were rude, argumentative, and very unprofessional. They needed to take responsibility for an error they made and refused to. They discriminated against me because I sometimes go into the dealership with my work truck with the back loaded up with construction stuff and I am probably labeled as an "undesirable" customer. I've worked hard to get my Bentley and it was humiliating the way they treated me when all they needed to do was accept responsibility and cover the cost of repairs for damages they caused to my vehicle. At least a loaner vehicle during this would have been reasonable, but they refused to give me one. There is no way to justify their conduct.
1575646785
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNNNi1IYkZ3EAE!2m1!1s0x0:0xca950fa7b4062067!3m1!1s2@1:CIHM0ogKEICAgICM6-HbFw%7CCgsIweyp7wUQoL7CLA%7C?hl=en-US
Phil Friedrich
google
https://www.google.com/maps/place/?q=place_id:ChIJnQY993Tg3IARZyAGtKcPlco
Phil, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (949) 673-0900. We'd appreciate the chance to make your experience a positive one.
1575663938
3
Dennis was very professional and through, easy to deal with. My only concern was the cost, almost $2400 for a service is simply nuts. I had a Panamera previously, it was serviced at McKenna and it cost less than a thousand for a A service. Thinking about an independent shop.
1581442354
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNzdll2T2VnEAE!2m1!1s0x0:0xca950fa7b4062067!3m1!1s2@1:CIHM0ogKEICAgICsvYvOeg%7CCgwIssqL8gUQ-Iul6AE%7C?hl=en-US
Chuck Griger
google
https://www.google.com/maps/place/?q=place_id:ChIJnQY993Tg3IARZyAGtKcPlco
We are pleased to hear you had such a positive experience with us, Chuck! Thank you so much for being one of our valued guests and we look forward to your next visit!
1581476773
5
Great service and care. This was a joyful experience. We would definitely do business here again.
1500114946
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNnbk8yNzhnRRAB!2m1!1s0x0:0xca950fa7b4062067!3m1!1s2@1:CIHM0ogKEICAgICgnO278gE%7CCgwIguCnywUQgKeEmwM%7C?hl=en-US
Joe Dibello
google
https://www.google.com/maps/place/?q=place_id:ChIJnQY993Tg3IARZyAGtKcPlco
4
Close
1594757831
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM4eS1uMFh3EAE!2m1!1s0x0:0xca950fa7b4062067!3m1!1s2@1:CIHM0ogKEICAgIC8y-n0Xw%7CCgwIx6W4-AUQgKqsvQE%7C?hl=en-US
Amir S
google
https://www.google.com/maps/place/?q=place_id:ChIJnQY993Tg3IARZyAGtKcPlco
Hi Amir, we are deeply disappointed by your experience at Bentley Newport Beach. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (949) 287-8765 to discuss what we can do to help.
1594767024
3
No new sedans, no greeting, no one acknowledged my presence