Dspe reviews

1619700070

Artie Marquez

google

Dear Mr. Marquez and to Whom Else this may concern: I'm sorry you felt compelled to write and submit such an inaccurate and mean-spirited account of what really happened. My office is just next to Amanda's (her name is not Amber) and I recall much of these incidents with you. You dropped off your products (aprons, hoodies and other apparel) with no apparent instructions, inventory, purchase order or artwork. Amanda took inventory of your merchandise and sent it to you via e-mail, then followed up with a phone call. There was no response from you in any way until you called several weeks later, angry and screaming at her, wondering where your order was! She tried to explain that we (at the very least) need your artwork and some direction as what you wanted us to do for you. You directed her to your website and told her your logo and artwork would be found there. Amanda then tried to call you back to let you know this artwork was not good enough to use for printing and ask for some better, or original art so we could get started on your project. You told her you were busy but would get back to her, which you never did!. She tried to call you and left messages, as well as e-mailed you, again with no response. Weeks later you again called, angry and screaming at her. She told you then that the best thing for us to do to help you with a successful project was for you to come in and work with our art director and create some print-ready art. She also informed you we charge $50 per hour for this service. Again, you were rude and angry that you would have to pay for this work, but finally agreed to begin the process. However, as we experienced before with you, you didn't show up nor did you return Amanda's calls or e-mails. The next time we heard from you was a few weeks later with another angry and rude phone call wondering when we were going to complete your project! I am the founder of our company which has been in business since 1983. Amanda has been with us for 20 years. We both are seasoned veterans of the industry and know when a potential client and/or their project and relationship is not going to work out. I will take a Gentleman's High-Road and not elaborate any further about your particular situation. Suffice it to say we both decided it would be best to let you know you should simply pick up your merchandise and find another apparel decorator. Again, I'm very sorry your project never got off the ground with us and sorry you felt slighted in any way. Every potential client is important to us, no matter what size company they have or how big the order is. It is always our intention to help and create a successful project for any person or company that comes to us for help. If I were to offer any advice going forward it would be to be more engaged in any new vendor you have and make sure you're both on the same page. Although dotting all the "i's" and crossing all the "t's" can be tedious, these kinds of frustrations can often be avoided. Best of luck to you and your company in the future. Ron K

1619717890

1

Unfortunately I trusted this company and waisted so much time trying to even communicate or get any sort of response from them. I dropped off the garments hats and aprons Ts in January of 2021 gave them the information for the design including my email and website. I let Amber know that Im available for any questions and that she can be as creative as she would like to be when it comes to applying the design. She agreed and seemed to be in charge, yet nearly a month and a half passed and I heard nothing. So I reached back out and they informed me that I have to pay an art set up fee of $50. Which I agreed and they said they would send the link to pay. Never got the link and I called 3x as well as sent return emails requesting the billing info. They just didnt care to call or respond to any effort at all. So fed up & going on 5 months that they have done nothing but waist my time. Im guessing because Im a minority they think that if they just ignore me I will go away. While they lead me on and smile politely. This business is a joke. I took me 5 months to realize they didnt want me as a customer. I feel so disgusted that a company like this still exists. Shame!

1599254295

Scott Lee

google

I'm Ron Katz and the founder of Denver Screen Print & Embroidery. In response to the poor review given by Mr. Lee, I point out that the "disclaimer", line item (#921) is included in all Order Confirmations wherein we are asked to print garments coming from sources other than us, or our own manufacturers or distributors. Over the years we have printed thousands of jobs for individuals and companies who provide their own merchandise. This disclaimer is for these particular types of jobs and for great reasons. Among those reasons there are often no knowledge of the manufacturer of the incoming items, how they were dyed, how they were made, or even the validity or quality of the fabric content. Manufacturers often "overdye" their goods, therefore some of the sizes or shirts may print differently than the rest of the order (using the same ink, in the same run). Even if the customer brings us shirts we are familiar with and if the shirts are, indeed, overdyed, since we did not originally purchase the shirts, we have no recourse from the distributor or manufacturer. The result of a bad print, through no fault of ours, still bares the burden of our company to make it good to our customer. DSPE has a great reputation for standing in back of our work. We have been printing shirts for clients in the Denver area since 1983. This line item is not meant to shirk any responsibility on our part. This policy is meant to caution what possibly can happen to a project when we know little or nothing about the garments we are asked to print. Our policy is meant to avert what could be an avoidable, disappointing and possibly costly problem to both our client, as well as to us. I'm happy Mr. Lee found another printer to print his jobs and hopefully everything came out great for him and his company. I'm sorry he was upset at our policy and hope he can now have a bit of understanding why we have this policy.

1599270936

2

My company was going to use DSPE for two new projects (we had never done business with them) when I was given the following release statement that we must agree to before they would begin production, "DSPE is not responsible for any damages or misprints to items not purchased through our company. By agreeing to this Confirmation, you are hereby bound by this disclaimer and hold DSPE harmless for any damages to any of the products you've provided us to decorate." This release gives them carte blanche to do whatever they want, without recourse, and with zero accountability. I tried to work them to edit the statement a bit to at least give them some accountability for their portion of the work. They were unwilling to budge so we went somewhere else. If you are considering using them BE AWARE of this clause as it may cost you substantial time and money.

1601677435

Alex Romberg

google

5

Fair prices, excellent communication, beautiful final product. They helped us so much with a time crunched order that literally no one else would be able to do by our deadline. DSPE handled our complicated and ever changing requests with grace and wonderful customer service. Be aware that if you are not well versed with Illustrator or eps files, that was the format that needed to be used to meet our short timeline. 10/10 recommend!

1596233205

Ashley Averett

google

5

I ordered custom masks on a VERY tight timeline and they did a great job!! So adorable too! Very communicative, let me know where things were in every phase of the process, which I appreciated because my timeline was so tight. A friend is using them for more masks! Highly recommend!!

1626289825

Travis Beers

google

2

I run an annual nonprofit event to raise funds for children on the autism spectrum. I approached DSPE because our event includes t-shirts for participants and merchandise for sale. My experience with DSPE started out ok but didn't end well. I started out by ordering hat samples with our logo embroidered on them. The initial samples came back and were unusable, at which point my designer told me that there were known issues with what I was trying to do. DSPE outsources embroidery work, which they made clear in the beginning. However, the designer knew about the issues ahead of time. Had I known about these potential (and likely) problems I wouldn't have ordered the samples. This known issue cost me close to $200, and no recourse was offered. Prices on 450 shirts were quoted in the beginning. When I received the actual invoice weeks later the prices were significantly higher, which was due to human error. The original quote was not honored. A discount was offered, but their mistake was still going to cost me hundreds of dollars. Several other items on the invoice did not match the original quotes, which they corrected but it doesn't look professional or thorough when I'm having to double check their work. Prices ended up being over 30% higher than another shop. For the exact same items, number of colors and graphic design work, they were $3,700 less (my total order with Denver Screen Print and Embroidery was almost $13,000). The competing shop has excellent reviews and I've used them before, and they're not a discount operation. I'm not sure how or why Denver Screen Print and Embroidery is so much higher. The big issues here is that pricing was never fully transparent. There was additional design work they were going to charge me for. There was an additional charge for sponsor logos to be printed on the back, which wasn't discussed until the invoice came out. Every time something new came back to me it was higher than I was expecting. My designer claimed that every shop charges for these things. That may be true, but somehow my other shop has always been able to provide me with an invoice up front, and that invoice didn't change as time went on (unless additional items were ordered). Overall it was a waste of time and money. Mistakes were made and not fully corrected, and that's not how business is done.