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I was recommended Sandrof by my insurance for collision repairs. They took about three weeks to repair my car. On the day I picked my car up, it drove fine until I parked it for a few hours. It wouldn't start after three tries and finally on the 4th try it barely started. I called Sandrof and brought my car back. They looked at the car and I was told, "This is normal. All car batteries die after we unhook everything and they sit for a little bit. It's all fine." I said okay thank you and was on my way in ten minutes. The rest of the week my car continued to barely start and flash battery warnings and say it was conserving battery power. Finally on Sunday, I didn't drive my car all day and Monday morning it completely died and would not start at all. I immediately called Sandrof and was told they did not check the year of my battery and therefore, my battery just needed replaced. When I pointed out I did not have this problem ever, before dropping off my car and I was told "the battery dying always happened" I was told to "take it up with my insurance".
Very few businesses still achieve the quality, integrity and customer service that Sandrof provided me. I had a substandard repair from an out of state body shop that I asked them to help me with. They were nothing but professional, timely and accurate in their work. They followed up on my concerns, worked with the multiple adjusters that were involved and resolved all the issues until everything was quite satisfactory. It is a pleasure to find that small businesses like this still exist today.
I want to thank Sandof Auto Body for the fantastic service I received on my Subaru. A special thanks to Buddy for all he did. His work , attitude and the friendliest disposition made my experience one of the best. Thank you very much. this post is in my daughter's name but I Ron Delauder am the owner of this review
VERY nice people but....had to take my car back twice after repair. They did stand by their warranty, as they should. But too many mistakes were made on my last repair.
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