Prestigeimportssubaru reviews

1541104965

Michael Gallin

google

It's our intention to always keep our customer's best interest in mind, however we must follow Subaru's warranty policy and procedure guidelines. Our team was trying to gather the pertinent information to perform an accurate diagnosis of your oil light concern. Our records indicate that your last oil change was performed 11/16/2017 at 75,459 miles. Your vehicle as of today, 11/01/2018, has 90,250 miles on it. This indicates the vehicle did not have an oil change for 14,791 miles, which would be one cause for the oil light to illuminate since it was past due for an oil change. If you have further questions, contact our service manager, Tom at 914-769-5100 extension 337. Thank you.

1541111106

1

After taking my Subaru Outback to Pleasantville Subaru's service department to address a warranty issue, I now conclude that it is a terribly managed dealership. They communicate poorly. They do not have the customer's interest in mind. I do not typically write reviews but they really pissed me off. Save yourself aggravation. Take your car elsewhere.

1579372618

michelle conway

google

Michelle, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to General Manager, James Borelli at [email protected] or at (914) 769-5100 and we will work with you personally in rectifying the issues you experienced.

1579392657

1

I made appointment with this place for several recalls that were needed on my Subaru Impreza 2017 (4 in total) for Friday. On Monday or Tuesday of this week my entire dashboard lit up with 3 different lights - including the check engine, the traction control and the vehicle diagnostics. I called Prestige Service Department and said I have an appointment on Friday, but is there anyway you can see it earlier because of all these lights? Her response to me was "you can bring it in today but I can't promise I'll get to it today." Fine, that's a fine response. So I said, is there anyway that you can get me a loaner car until you fix it because this could be anywhere from 1-4 days. Her response was "We don't do loaner cars" in a nasty tone. So, I called Subaru's main number and got help from a supervisor. She attempted to call Prestige and ask about my appointment. After returning my phone call and saying that i didn't have an appointment for Friday even though I had a confirmation e-mail and had spoken to them that morning about my appointment. I check my e-mail and realize THEY CANCELLED MY APPOINTMENT! So I call them back and say I'm sorry, but why did you cancel this appointment? She didn't answer, but instead told me she couldn't see me until after the 21. It is the 14th when we're speaking. She then snaps at me that she'll honor my appointment on Friday. I said thank you, I'm trying to work with Subaru in order to get a loaner car for this week. Her response..."We don't do loaner cars here, you'd know that if you bought your car here." And that that is between me and Subaru. (Which I had just said) At this point, I'm frustrated, upset, annoyed. I talk to the lady from the main Subaru who says she had the same experience. That the lady was rude and unpleasant to her as well. So, I drop my car off Thursday night for Friday repair. Because the main lady from Subaru has been on top of everything at this point.. I get several phone calls and updates about my car. It is there to fix 4 recalls that is it. The woman from Prestige calls me and says your car needs an oil change, filter change, and oil flush and then the car needs to be driven then changed again and tire rotation. She then scolds me and asks me if I have ever had a oil change (I have) or the filter changed (Honestly, didn't know I had to so I didn't, my bad). The quote? $670 for both. WHAT? So I call my mechanic and say these are the things I need done, can you do them? He says of course. Estimate $100. When I call back and decline the service she gets mad at me and then snaps well I'm going to call Annette (the main lady from Subaru) to tell her about all this. When I pick up my car, they try to blame all the lights being lit up because of the oil not being changed.. which makes no sense. She also informs me that they're probably still lit. I asked are you sure it's not cause of the recalls you just fixed? She tells me no, absolutely not, it's because of the oil. I get in my car (oil still not changed) all lights are off, indicating it is because of the recalls. It takes a lot for me to write a review. I stray away from them for several reasons, but this whole experience was awful and horrendous. I ended up crying several times from the way I was spoken to and dealt with. I'm sorry for the back and forth, but it honestly made me really upset with Subaru in general. How she spoke to me and Annette is incredibly shocking to me and I tend to write it off as someone having a bad day, but it was several days in a row. It seems the service department needs some serious work and how to deal with people who are trusting them with their cars.

1651379072

Ahmet S. Eker

google

Hi Serdar, thank you so much for your feedback! Our team will be very happy to hear about your kind words and star rating! We hope you continue to choose us for all your automotive needs! Take care!

1651436546

5

Our Sales person was so knowable about cars and the payments. I am satisfied by their service especially our sales person Andrew was a caring sales person.

1524095255

Jean Charles

google

5

Didn't buy but had a pleasant experience nevertheless.

1564447257

V Yensco

google

Hi V we see Dennis our technician did a good job on the servicing of your vehicle, but we concern with the one star rating.If we failed then we would understand the rating but the issue is not with us. Thanks

1595608662

1

Dennis, at Prestige Imports, did a good job servicing my vehicle. He also resets my clock every time the clock needs resetting, because there are no buttons to reset it. This is the first Forrister I've owned that I'm not happy with. I knew there was something wrong with the transmission when I first bought this 2017 car from Curry Subaru. The service dept. repeatedly insisted I just needed to get used to the car. I've driven many different cars in over 60 years of driving ( automatic, manual, 3 speed and 4). I know cars. A year or so later I got a letter from Subaru detaling the problem and advising they were extending the warrenty, etc. I stopped driving from NY to NH because I don't trust the car. I'm very disappointed in Subaru.