Maseratiofportland reviews

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Kara Agustin

google

1

I purchased an Acura MDX from the Ron Tonkin, Maserati dealership in Wilsonville, OR . My husband and I live in Seattle and drove down to purchase the vehicle. When we arrived at the dealership, prior to test driving, the General Manager, Martin D., spoke with us about the car. He spent most the time focusing on one feature of the car, the CMBS monitor, which is a Collision Mitigation Braking System. It sits in the front of the vehicle allowing the vehicle to slow down if it senses a car breaking in front. Martin spent a significant amount of time focusing on this feature, which in hindsight, should have been a red flag. He very deliberately pointed out that the CMBS on Acuras tend to get dirty and need to be whipped down and cleaned often or an alert will pop up on the cars dash board asking to run a collision mitigation system check. We test drove the car for roughly 15 minutes and noticed there was a door ajar symbol on dashboard. Martin offered a work order for this to be repaired at the Acura of Seattle dealership when we got home. After driving the vehicle off the lot, about 15 minutes into the drive home the CMBS monitor light came on for the first time. We called the dealership that same day when we got home to let them know this light came on, along with the DVD player not working. We were told the CMBS needed to be cleaned after the road trip. We cleaned the monitor thoroughly and it continued to come on for the next few days prior to getting the car into the Acura of Seattle dealership for the door ajar work order. After bringing it into the dealership it was discovered that the CMBS monitor was completely broken. The part alone is $5,000 to replace. It is also NOT an option to have the CMBS turned off to avoid having a collision mitigation warning symbol pop up on the navigation window and the dashboard, every single time the car is driven, asking for this to be repaired. The Master Technician of Acura of Seattle said there is no workaround for this, the only option is to replace the monitor and pay $5,000 for the part, plus labor. We did not even inquire on the cost of labor. After contacting the Ron Tonkin dealership ourselves directly, as well as the Acura of Seattle dealership contacting them on our behalf, the general manger Martin refused to pay for the CMBS monitor system to be replaced. We have now spent a significant amount of money on a vehicle with a problem that should have been openly addressed or attended to by the Ron Tonkin dealership prior to the vehicle being sold to an unsuspecting buyer. In looking back at our interactions with Martin, it is evident that this was a known issue and one that was hidden from us. We are shocked and disappointed by the ethics the general manager displayed and would never recommend purchasing a car from this dealership. This is the type of treatment you expect to receive from a bottom tiered used car shop, not a luxury dealership known for great customer service.

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David “Duck” Austin

google

3

Nice cars... But I can find them cheeper elsewhere...

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Jesse Borjesson

google

5

This was my first time going to Ron Tonkin Gran Turismo and it was such a great experience. Kevin helped me get set up with my test drive. The car I was interested in was pulled up front and ready for me as soon as I got there. Kevin was super helpful answering my questions and getting me ready to go with the finance team there. He has made himself available for all of my questions after my purchase which has been extremely helpful and shows that the team here really cares about your experience even after you drive off the lot. Thanks again RTGT team and especially, Kevin!

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Susan Philliips

google

5

Seth Brown and Keven Anderson both were totally awesome! They treated my husband and I great. We are from Eugene but were working in Portland on Recycling installation project; so it was a couple of months of looking and test driving. They followed up with any questions timely and I found the car I truly fell in love with; a 2018 Alfa Romeo Guilla Ti Sport that is loaded. We couldnt be happier with the way we were treated at Ron Tonkin Turismo. Now I just have to get my Husband to let me drive it, lol!

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True S Ng

google

1

If I would have known how service department is with Maserati I would have never bought with this place. I purchased a Maserati Ghibli with this place and have referred people and customers to them but never will I do it again. Its literally impossible to get in to get an oil change or maintenance with them. We pay them a lot of money for cars and for everything and they cant even accommodate to get loyal customers in for oil change or a courtesy cars for customers. We also own Audi, and Mercedes and they go above and beyond for their customers even with maintenance. Courtesy cars are available immediately and the waiting area is amazing. The rep in service at Maserati is no help either he is just very not good with customer service like he didnt really care if you come in or not. Dont go with Gran Turismo or Maserati. I was thinking of purchasing another car too with them but Im just going to go to Mercedes of Wilsonville instead.