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I am giving them a negative rating because I do not think anyone should waste their money at this place. I have dealt with both the used sales and service department. I gave them too many chances and finally had enough after they got me into legal trouble. Here is a list of horrible incidents I've had to put up with in dealing with this backwards dealership: 1) Purchased a used car, and they immediately tried to charge me $500 to fix shoddy brakes less than a week after purchase. 2) Left me stranded without my car for a weekend when they closed their service department early on a Friday, despite the fact that I called them three times to make sure I would be able to pick up my vehicle. 3) When I took my car in for service, one of the mechanics removed a keycard from my keys, damaged it, and threw it out. After demanding that they find or replace it, the manager accused me of lying and trying to rob them of $25 (after I just spent over 15k on a car). We quickly discovered the mechanic was at fault when they found my keycard in an employee trashbin. My friend took footage of the entire ordeal with her cellphone. The customer service manager tried to bullshit his way out of the mess, but never apologised for accusing me of lying. 4) Charged me over $100 to fix a broken gas cap. 5) Dealer blatantly lied about about the legal condition of the car he sold me. I was pulled over and ticketed because they sold me a car that was not up to the standards of Michigan law. I had to spam them with calls in order to get a response. It ended up taking much longer to fix than the timeframe they gave me. I would never recommend that anyone frequent their company again. It is always a hassle trying to get them to do anything efficiently or honestly.
I went there last week to look at the new Town and Country van's. I am looking to upgrade my 2006. I walked through the whole lot and no one came out. I then went to the back and walked through the used section. Again no one responded. Lastly I went into the showroom and actually sat in the display van. Still, no one acknowledged my presence and the woman behind the desk did not even look up. My purchase will be elsewhere for certain and I am debating not even getting a Chrysler now.
Best jeep dealership in town! Always get things down in a timely manner, friendly, very informative. They don't try to make you get things you don't need, unlike some other garages. I will always buy my cars here and take them to get fixed here as well.
We had issues with our Dodge Neon cooling system. After being assured by the Service Department on Monday morning that they could have the car repaired and back on the road by the end of the following day, we had the car towed to the dealer. Tuesday morning we were informed that the parts were in and the car would be finished by 3pm that day. We called to check on the status around 2pm Tuesday afternoon to be told that the parts just arrived and it the car wouldn't be finished until Wednesday. The service reps we talked with were rude and disrespectful. Van Andel & Flikkema failed miserably.
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