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Hi Tamika. Here at Hamilton Jewelers, we pride ourselves on our professional service and we are very sorry that we did not uphold that in this instance. We would like the opportunity to learn the details of what happened here and how we can improve. Unfortunately, I do not have your contact information, so I will give you my name, Lauren Duffy, I can be reached at the store, 561-775-3600. I hope that we can chat when it is convenient for you. Thank you.
1647526765
1
Walked into the store and did not receive the A-1 service that every one in the reviews are talking about. I am very disappointed in the customer service that I received. I will not spend my money in places where I am not welcomed and given the same great customer service that reportedly is given to others.
Hi Chasen, Here at Hamilton Jewelers, we pride ourselves on our professional service and we are very sorry that we did not uphold that in this instance. We would like the opportunity to learn the details of what happened here and how we can improve. Unfortunately, I do not have your contact information, so I will give you my name, Lauren Duffy, I can be reached at the store, 561-775-3600. I hope that we can chat when it is convenient for you. Thank you.
1646507826
1
I Thot this place would be the place to get my Rolex no help. not even that they kept telling we cant order one after seeing all great reviews how people got hot models now its definitely a lie. What a joke of a jewelry store. Hamilton jewelers held a fundraiser type thing for cancer patients for Jupiter medical center a few years back my family was there because of my moms past the point Im getting at is they wouldnt even help my mom this place is awful and Im shocked a place like this would treat people like this but it all comes down how much you spent with the Company no customer service at all its all about Your better going on the Gray market and spending double at least the sellers or jewelry stores wanna help.
HI Alex. Thank you for your 5-Star review. I hope you had a lovely vacation and that the ring, in its new size worked well! Hope you will visit us again soon when you are back in Florida!
1647909094
5
I was on vacation here and got engaged. My ring was too big and went in for a quick resizing. She explained the complicated process to us and offered to do a temporary sizing for us so i could wear it until we got home. She was very nice and was the only jeweler willing to offer a solution. Thank you so much for helping making this trip unforgettable.
Hi Michelle. Thank you for taking the time to share your positive experience at Hamilton Jewelers and your 5-Star Review! We are delighted that you had such an outstanding and enjoyable experience with Kim. We hope to see you in the store again soon! Happy New Year!
1640732953
5
I called Hamilton Jewelers looking for a specific watch to make sure they had it in inventory before driving to the store which is 80 miles from my house. Kim Corbitt took my call, asked for some preliminary information and said she would call right back because it was very busy in the store. Well, she did just that. She called right back, within a very short amount of time, and we discussed the watch in more detail and she said she had it in the store. Kim said she would hold it for me and I was going to pick it up the next day. When I found out she would not be there when I came, I drove up to the store immediately to pick it up. She had been so kind and helpful just over the phone so I wanted to make sure to meet her and have her complete my purchase personally. When I arrived at the store, I was not disappointed. It was one of the most pleasant and enjoyable purchasing experiences I have ever had. A few days later, I found something else to buy and called Kim up directly. That item was not in stock, but Kim ordered it and arranged for it to be shipped to me in short order. She was absolutely amazing!
HI LJA. I see that you have posted a Podium review with 1 Star. I am sorry that you had a disappointing experience. I would like to speak with you in order to see how I may be of some assistance, I can be reached at the store at your convenience, or if you are comfortable, please send me your contact information to my email, [email protected], and I will call or email you to set up some time.
1641261845
1
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