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Called to get availability for an oil change. Needs too much information for such a simple process. Airplane oil changes are easier to manage/schedule.
Hello Amery, we appreciate you sharing your feedback with us. The lack of communication you received during your visit has been discussed with our team as it does not align with the 5-star experience we expect all of our guests to receive. Our number one priority is to provide every guest with a seamless and transparent service visit and apologize again for your experience. If there is anything we can assist you with further please reach out to our service manager at 303-283-3610.
1636554534
1
No communication!! Dillon was rude and not concerned what so ever with my concerns. My Range Rover was kept almost 3 weeks to wait for a part that wasnt a safety issue. But the biggest concern was there was NO communication about it!! I had to call and get updates and was passed from advisor to advisor and then promised I would get a call back and never received a call back. Totally unprofessional and unacceptable!! Highly disappointed!!!
Hi Brad, thank you for your kind review; we are happy to pass along your comments to Jack here at Land Rover Denver! We are always more than happy to assist you if anything else comes up. Take care!
1623061758
5
Jack made the experience easy. He communicated what was wrong and what options were available to me in a timely manner.
Sheldon E, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (720) 343-8222.
1594416065
3
Corrected the hitch install. Unfortunately it took several trips and time.
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