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Capitolshine
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Capitolshine reviews
Information about Capitolshine
4,63
189 reviews
The opinions come from external websites
Last update: 08.11.2022
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See example1558793134
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURZeF91QmJBEAE!2m1!1s0x0:0xfe5afa5598a63243!3m1!1s2@1:CIHM0ogKEICAgIDYx_uBbA%7CCgwIrpel5wUQkP-R2wM%7C?hl=en-US
Andre Paige
google
https://www.google.com/maps/place/?q=place_id:ChIJp9KUEbe3t4kRQzKmmFX6Wv4
Hello Andre, We are sorry to hear about this experience. Customer satisfaction is a top priority for us so it is unfortunate we could not reach a satisfactory conclusion. We always recommend to receive a full detail a few times a year so that the buildup does not become too overwhelming for a single visit. We have refunded your money and sincerely hope you will give Capitol Shine another chance for your Full Detail in the future. Thank you!
1561669886
1
If I could I would rate them at ZERO stars, but you have to select a star to leave a comment. I dropped my car off at Capitol Shine in Arlington at 0730 and picked it up at 1530. This Is the their "Full Detail" package at $275. I was fortunate that they tried to work with me and redo the car, but as I explained to the manager. They had the car all day and no one thought to do inspect the car after it was deemed cleaned. The front office worked with me and refunded my money to my credit card. I know I will never go to this establishment again, if you choose to become a customer I recommend you drive the car outdoors (outside of their garage) and do another inspection before driving away. I will add, the manager at the Arlington location and the front office lady were nice and professional. If they had a review for customer service I would give them 5 stars.
1456513177
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3by1YOVdnEAE!2m1!1s0x0:0xfe5afa5598a63243!3m1!1s2@1:CIHM0ogKEICAgICwo-X9Wg%7CCgwImcHCtgUQwMme0wE%7C?hl=en-US
Arialdy Sosa
google
https://www.google.com/maps/place/?q=place_id:ChIJp9KUEbe3t4kRQzKmmFX6Wv4
Hi Arialdy, We always appreciate feedback from our customers and I am sorry to hear that your were not satisfied with the service. We always guarantee our work and if something was not done up to standard, then we will be more than happy to either redo the service or even give you your money back. Feel free to reach back out to us so we can try and resolve your issues with our service and hopefully we can earn another chance to service your vehicle . Thanks, Rob
1456682839
1
Wow im amaze of how ridiculously expensive this car was service is. For a 4 door vehicle $125 Wash + Wax my car feels like it was just regular washed. Dust still was on my dashboard and console, Light Hand Buff was not even noticible. Im so disappointed that I feel I got ripoff. BTW my car is an Audi S3. I do not recommend this business! Go elsewhere and if you decide to go stay with your vehicle until service is done as advertised.
1552327903
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURvLU1EZkJBEAE!2m1!1s0x0:0xfe5afa5598a63243!3m1!1s2@1:CIHM0ogKEICAgIDo-MDfBA%7CCgsI38ma5AUQ4PCpDA%7C?hl=en-US
Ramiro Barron
google
https://www.google.com/maps/place/?q=place_id:ChIJp9KUEbe3t4kRQzKmmFX6Wv4
Thank you Ramiro! We sincerely appreciate the feedback!
1552673216
5
I have been a regular for about 6 months. I love the quality, service and price. Hands down the best in the area.
1440702087
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNRelBldV9RRRAB!2m1!1s0x0:0xfe5afa5598a63243!3m1!1s2@1:CIHM0ogKEICAgICQzPeu_QE%7CCgwIh739rgUQgK6irwI%7C?hl=en-US
Jeffrey Ladrae Williams
google
https://www.google.com/maps/place/?q=place_id:ChIJp9KUEbe3t4kRQzKmmFX6Wv4
Thank you for your review!
1441070411
5
This place is the business! I got my new Lexus washed here and it looks better than it was when I got it. The manager Will is very personable and makes sure you are fully satisfied. It is pricey but well worth it and you won't be disappointed!
1652460625
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyNXFqbkVBEAE!2m1!1s0x0:0xfe5afa5598a63243!3m1!1s2@1:CIHM0ogKEICAgID25qjnEA%7CCgwI0Zj6kwYQ6JSs2QI%7C?hl=en-US
Skip Powers
google
https://www.google.com/maps/place/?q=place_id:ChIJp9KUEbe3t4kRQzKmmFX6Wv4
Hello Bill, Thank you for taking the time to write a review. We appreciate long-time customers and their feedback on our performance. We take everything into account to improve our services and the customer experience. We always communicate upfront any concerns we have before applying film, vinyl, ceramic coatings or any of our other services if we believe there could be an issue down the road. Only after expressing any concerns, and giving our professional opinion and the client decides to move forward do we begin the service. We understand that rarely, no amount of adjustments to a service can satisfy concerns from a customer which is why we offer refunds in these instances. We aim to make 100% of customers happy and are sorry to hear of your negative experience after so many years of positive ones. If any customer reading this has a concern or question about our services or procedures, we are happy to answer any questions. Sincerely, The Capitol Shine Team
1657730899
1
I'd like your clients to know you charged a 12 year client a premium fee for professional XPEL wrap service - and after FOUR treks back to your shop, the wrap is still in poor condition (bubbling, peeling, missing parts not installed before delivery). The fee was reasonable. The quality and the hostility to own the mistake and mediate - unprofessional. BUYER BEWARE before trusting a quality vehicle for XPEL - do your homework. Capitol Shine is not the option that will give you the detail and back their work.