Apple subaru reviews

1383702326

Essam AlShreafi

google

1

This review is for the service department and has nothing to do with sales. I actually like the sales guys there. Summary: car went from green to yellow to red in less than 40 days. It was green by an acura dealership at a different state and turned to yellow and red at this dealership in a matter of 10 days. A void this service location if you can and save yourself unnecesssary repairs. ===== Now the details ========== I recently moved from Minnesota and had always had my 08 TSX serviced at Acura dealership. A week before my move to York, I took my car to the dealership and had it fully inspected. Inspection sheet was all GREEN, no service was recommend at all. A month after my move to York, I took my car to Apple Acura for a battery check. I was charged ~ $50 for just checking the battery. Not an issue. What I got out of that service was a long list of recommended repairs that amounted to ~ $1100. Out of the long inspect list, I ended up with 5 "yellow" items. Again just as a reminder, this is just within a month or so of having the car inspected in another Acura dealership. What was funny about the list is a recommendation to change some of the fluids that were replaced within the past six months at the other dealership. Anyways, I didn't follow their recommendations and I am glad I didn't. Check 1: within a month - Five items went from Green to Yellow ==> Price tag $1100. Ten days later, I had my license plates changed to PA and with that comes the requirement to have emission and safety inspections. Where else would I take my lovely Acura other than the dealership. Dropped the car Friday night and on Saturday morning, the service rep called me to inform me that my car passed the emission test but failed the safety inspection. I went to the dealership and the same exact list that I got 10 days earlier was provided to me but now instead of the items being yellow, they turned red. What was recommended ten days ago is now a must fix. Total cost to have the car pass the inspection, ~$500 - $600. I opted not to have the car fixed and paid the total inspection fee. Check 2: within 10 days - two items went from Yellow to Red ==> Price tag $550. Funny thing is that I took the car to a licensed center and had the car inspected. It passed the inspection and all I had to pay was $23. Bottom line, I am NEVER NEVER taking my car back there unless there was some sort of service recall.

1667904847

Michael Benna

google

Hi Michael! We are so happy to hear that Haylie provided you with a nice & personable sales experience. We are sorry to hear that you did not have such a positive experience with our service department. We will be passing this along to our team to take a further look at to see if we can help resolve this in any way.

1667263459

1

Ill be honest, sales was great! I went through Hayley Piner, she was very nice, personable and wasnt pushy. Only thing kind of weird is that they ride with you in the test drive. But not a big deal. Management in the other hand is AWFUL! I realized driving home that my brake pedal was going all the way to the floor when I had to brake. So I went back the next day and they said they would take care of it instead they did nothing and told me I need to buy new brake pads and rotors and it would be $500! The day after buying! The tires are pretty bald too, but they come back with well theyre just enough to pass inspection pretty horrible to need new tires and brakes on a car you just paid a lot of money for. The brakes are seriously sketchy!

1531001938

David Neill

google

5

good cars

1512048787

Shane V

google

5

Spencer Brubaker helped make my car buying process super easy and efficient, especially for a Saturday. He is very knowledgeable and genuinely cares about his customer's experience. Very happy with my purchase. A+ Apple Subaru.

1539948971

Michael S Schreiber

google

3

Excellent sales process - not so good with service. I have had an issue with the a/c system making a strange gurgling noise since Spring. Two visits and nothing found and was told a Subaru field tech would look at it. It's now October 19th, 2018 and STILL have yet to get a call on this and have already inquired multiple times about this. I def feel neglected with customer service - it's like "well we made the sale, what more do you want?"