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Hi Jamie. Thank you for bringing this matter to our attention. We appreciate you taking the time to leave us feedback. We'd like to learn more so that we may make things right. Please give us a call at (678) 922-2073 and ask for Steve Naman. We look forward to hearing from you.
1598359617
1
I took my 2013 here for PREVENTATIVE MAINTENANCE ( wheel alignment, oil change, tire rotation/balance, fix braking vibration, costing $1096) on my 2012 GMC Terrain, and when I got it back, the steering wheel began to vibrate at 65mph, something it never did before. I originally dismissed to the condition of the road, seeing as how I was on interstate 20, but when I drove it on another road, the vibration was still there. I returned the vehicle to the dealership, and told the about then about the vibration the is now present when I drive that was not there before. After a few questions and a few hours later, I was informed that my torque converter needed replacing (the receipt says it was rebuilt.) after close to a week of waiting, I finally get my truck back after the repairs are finish (cost: $2415), I hit the interstate home, and guess what I find to still be vibrating, MY STEERING WHEEL!!! I called back and let them know, and asked for the price of new tires, but before the conversation was over, I decided Id take my car elsewhere to another dealership that has taken very good care of another car I own that I bought from them without issue. Ive spent over $3500 in less than a month with this dealership, over $2400 of that on an issue that still isnt fixed. Needless to say, I wont be taking my Terrain back to this place for repairs under ANY CIRCUMSTANCES again.
Hi, we're happy you found our staff to be so supportive during your experience here at Liberty Chevrolet, INC.. Please don't hesitate to reach out if there's anything additional we can do for you.
1662792236
5
I have always used Liberty and will continue using them. Katy in service is amazing and very professional. I love the new wheels and tires on my 2018 Silverado.
Hi Jack, we're sorry you were disappointed with our inventory and prices. You're right--we are a small dealership, but we pride ourselves on being a home-grown business deeply involved in our local Villa Rica community. We aim to provide all our customers with a personalized, thoughtful shopping experience they might not find at a larger store. We wish you the best of luck in your shopping experience, and invite you to visit us again in the future!
1575555214
1
Liberty Chevrolet is a small dealership with limited inventory. Prices not competitive with larger dealerships. If looking for a particular vehicle, they would have to order from a larger dealership. Therefore, its best to shop at a larger dealership!!!
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