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Thank you for this review, Perry. Id like to discuss this with you further if you could please contact me at your earliest convenience. I look forward to hearing from you. Regards, Joel Trout, Internet Manager, [email protected] (281)592-8756
1515427116
1
I went to buy a pre owned 2016 dodge caravan G/T minivan. The sales man Joel was very nice. But the guy who deals with the value on trade in was down right rude. I could hear him since I was only sitting less then ten feet away. He Insisted on giving me $8000 which is right at $4000 under the value of my trade ins value because his van he was selling was marked way down already he said (not my fault I didnt price thier vechical) I told him that was too low I needed 11,000 which is $800 under kbb value for the vechical on trade in. He told the sells man to tell me he could get them every day with less miles and didnt need mine to take it somewhere else. So with that being said I got up and left. Fred Haas Toyota world gave me $11,000 trade in and sold me the exact same type vechical and features with less miles for less then Martin was asking. I will just say this Martin says on thier website they will not be under sold but thats a lie.
Thank you for your review, and we are sorry for your experience. You are right, our diagnostic fee does not guarantee we will find your issue. It only books our technician for an hour. If more time is needed, we will contact you.
1623709395
1
Dont ever take your vehicle to this dealership. They will charge you $175 and not diagnosis the problem. They not only leave you with no diagnosis but they have horrible attitudes and are extremely rude. TERRIBLE SERVICE.
Willie, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Joel Trout, Internet Manager, [email protected] (281)592-8756
1531763572
5
Wow super cool deals and they are very very courteous
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Joel Trout, Internet Manager, [email protected] (281)592-8756
1559600048
5
Recall work was done quickly. Nice waiting area with good coffee.
Kristin, I am sorry to hear about your experience with our dealership. I can assure you that it was not our intention to disappoint or frustrate you. I would appreciate the opportunity to speak with you regarding this matter so I can better understand the issue at hand and we can work toward a resolution. Please contact me at your earliest convenience. Joel Trout, Internet Manager, [email protected] (281)592-8756
1554385335
1
Service desk is horrible. No one knew what they were doing, not one person trys to help you when you walk in the door and everyone is too busy to even look at you. I went in for a recall that was suposed to take a hour or 2 took all day. Called 3 times and no one could tell me a time when my truck would be done and kept my truck over night with it any information on it.
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