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Loyal customers
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Product reviews
Collect positive product reviews from customers for your e-commerce brand's online store and increase sales and SEO
We are very sorry to hear this Gautam. Your review has been given to management who will be reaching out to you regarding your experience with our service department as well as your brakes.
1547488447
2
The customer service is not as good as expected. I had to try twice to get an appt. Once my appt was scheduled, I had wait 2 days to get my car back. I services a Masarati not just any car and I deserve to be pampered. I may not go back unless I have to
Bill in Service and the rest of the guys were outstanding! Devaunte in Sales is the guy to ask for. The best Maserati experience in the DMV! I know because my wife and I had a very different experience at the other area dealer. Thanks for the outstanding service and the swag to help stuff the stockings for Christmas. Youve got an extremely satisfied customer in us.
We are very sorry to hear about this KG. Management has been made aware and would like to speak with you when you have a moment. Please reach out to our General Manager, Imran directly at (703) 893-0000.
1556543467
2
NOT THE MASERATI EXPERIENCE! Purchased a car here on Friday March 1st, took it get Maryland State Inspected on Monday March 4th. The tires were dry rotted, which I couldnt tell when I purchased it because it was raining and the tires were wet. The breaks and rotors needed to be replaced. There was issues with the seatbelt and rubber pads to lift the vehicle. I contacted my sales person and his response was Find another shop. I paid almost $2,000 to have everything fixed. Called and spoke to the used car manager and he said I shouldve contacted the dealership and brought it back and they wouldve fixed it all. I told him I did email the salesperson and he never offered me chance to bring the vehicle back. The used car manager said he would refund me $420 for the tires. It took me almost a month to get that check. I feel like a high end dealership should provide a better client experience than this.
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