Prestonchevy reviews

1531055587

Jason Curley

google

1

Do not buy a car from this dealership. The purchase experience was great, until they told us, we can't transfer our tags. They made copies of our lease agreement from the trade, then claimed they no longer had a copy, after we shredded our copies. We thought the process was done. The trade is still not paid off after over a month and the old lease company is calling us daily for payment. They have already sold the trade and the poor people who bought it, might get the car repossed, due to,JPChevrolet can't get the old lease paid off. Since then, we as the customers, have been calling the old lease company and have to handle the tag transfer on our own, due to the incompetence of this dealership. We have tried to get a straight answer and no one there seems to know what's going on. Update: they finally got is our tag after 4 months, and to top it all off, they didn't extend the tag to match the lease. So now in 2 years, we have run the car thru inspection. I have never had to get two year old lease inspected. Buyer beware.

1643844354

Doug Testerman

google

On behalf of our dealership, we sincerely thank you for taking the time to write about your experience, Doug. We are so sorry to hear about your concerns. Please know that we strive to make every experience a positive one here at Preston Chevrolet of Aberdeen. We have passed your feedback along to our Management Team, who will be attempting to resolve the issues in which you have brought to our attention. Thank you, and we hope to speak with you soon.

1641829021

1

We ordered a 2021 Tahoe in early April. Due to the chip shortage we didn't recieve the Tahoe until November. Our salesmen Jesse (unfortunately doesn't work at this dealership anymore) was wonderful, kept us updated on the delivery date monthly. The day we recieved the Tahoe everyone at the dealership was helpful and excited for us to finally get our vehicle. Unfortunately, that is where the quality service stopped. During our final walk through we noticed a large chip under the "O" on the tailgate. It was obvious whomever put our blackout package on chipped the paint and told no one. When we brought this to the "manager" he brushed it off and said "it would be taken care of". Luckily, Jesse (again doesn't work there anymore) was still in contact with this dealership and helped "fix" the problem. The dealerships fix was to use touch up paint and tell us "it was the best they could do". After several conversations with "JR" he agreed to fix it correctly and would be setting up the appointment and calling us back. After 2 weeks and no word from JR, we demanded to talk with someone above JR. My wife talked with "Glenn" who claimed the dealership didn't chip the tailgate and that the tailgate was plastic, not metal so there was no way it could be chipped. Obviously, this was a lie and an attempt to dodge responsibility. After threatening to call GM and file a complaint, Glenn said he would have someone call us back. That was Tuesday, have yet to hear from anyone at the dealership. Please think twice before considering buying a car from this dealership!! Update 2/2022: After posting and speaking with Jesse (salesmen who no longer works for this dealership)again, we finally heard from Darren who is the General Manager. Darren was respectful, apologetic and took full responsibility for his companies mistakes. He promised to fix our paint issue correctly and keep us updated, which he did. We recieved our 2022 Tahoe back in great condition after 16 days. However, Darren did not deliver our car and we actually didn't pick it up at Preston Chevrolet. Darren passed this chore onto Jesse who works for Preston Ford and had us deliver the rental and pick up our Chevy at a Ford dealership. I can't say enough positive things about Jesse and his honesty, professionalism, and work ethic. I would highly reccommed going to see Jesse at Preston Ford, he will do everything in his power to make sure your car buying experience is perfect.

1621266779

Regina “MzBackStabber” Wilson

google

Good morning Regina, thank you for sharing your experience. Customer service is very important to us, so we are very happy to hear that you received the level of service we are dedicated to providing! We value your time and business and look forward to continuing to support you in the future!

1621340880

5

My problem with my 2017 GMC Canyon was an uncommon issue with the transmission. Kasey knew the problem right away and contacted GMC the warranty on the cleaning and changing of fluid. Saved me $240!

1651274504

Ronald Miller

google

Thank you so much for sharing your buying experience, Ronald! Congratulations on your truck! We greatly appreciate your business and loyalty! We try to meet and exceed the expectations of all our customers! We look forward to continuing to support you in the future.

1651494805

5

this was a very pleasant purchase. everyone was very helpful and friendly. rj was helpful and took the time to go over the deal and the truck. the sales manager and other salesmen all assisted in answering questions and the finance lady was also very good

1619198225

Shateim Mills

google

We're sorry that you were disappointed by the pricing structure of the service that your pre-owned Nissan needed. Our team is ready to provide you with any service that your vehicle needs over the course of ownership, including your cracked windshield. We appreciate your time and will be reaching out to you shortly.

1617997983

2

Purchase: 2018 Nissan Armada SL (Used) Date: September 26, 2020 Would give 2.5 - for Accounting, pre-sale, and registrars customer service. Arrived at the dealership, based on a Carfax ad, for a vehicle with no visible damage, nor any prior damage. I called and verified this, prior to driving to Maryland. Test drove the vehicle, no issues. Had new brakes and tires (dealer stock), so I could not expect top of the line. I also conducted a quick visual inspection of the vehicle before price negotiations started. Note: It rained prior to arrival, so the vehicle was wet. I then conducted a more thorough inspection of the vehicle, and noticed a broken left tail-light, and a 4-inch dent in the lift gate beneath of the taillight, as well as some issues that would be resolved during detailing. I was initially going to pass and move on, but I was advised by Sales Consultant S.T. (used Initials, as his name doesnt really matter) that they would make it right through an I.O.U form. Nissans over the phone estimate to fix the dent was $600, and Preston Chevrolet advised they would replace the light. After going back and forth, I agreed to a full set of Weather Tech mats (Which includes, all three rows and the cargo area for a total of $407.80. On the IOU form, we wrote, Full set of mats but did not put a price. I asked the dealership to make the purchase for me, so that there were no issues. They advised they did not have a Weather Tech account and all I need to do is make the purchase, and email S.T. and General Manager C.G. I purchased the Weather Tech mats the same day and emailed both as requested. Fast Forward: What I was expecting to receive: based on my conversation with S.T. ($407.80 and a rear taillight). What I received: A check for $304.00 on October 29, 2020 and the correct taillight November 2, 2020 (I picked it up two weekends after). I had to consistently text and call for both. S.T. would blame C.G. because it wasnt taken care of. When I received the check, and asked S.T. why I only received $304.00, his response verbatim: Chris my manager and I priced it out that day, the mats billed out to be $304 we didnt agree on the trunk liner.. I obviously saved everything. Heres what makes NO sense, a full set of mats without the trunk liner only costs $259.85 delivered on the Weather Tech site. I would not have agreed to receiving $250, instead of $400, as I was already expecting to take a loss on the $600 I thought it would cost to fix. The actual cost to fix the dent is $950 and that is not at a certified Nissan Service Center. Nissan was around $1100. Additionally, I immediately lose on the resale value because there is a damage claim attached to my VIN. Back to the purchase date: As soon as I arrived home, I noticed a six inch crack in the windshield when I went to place my EZPass by the rear view mirror. I immediately called S.T.s desk phone to leave a message, because the dealership was closed. I then called and tried to speak to S.T. for the following 3 days, but he would advise he was busy with customers. S.T. sent a generic thank you email, and I was able to advise him of the crack. S.T. called me and advised that I would be able to bring the vehicle in for a windshield replacement under warranty, as he recently had the same issue with a customers used Chevrolet Tahoe. I was pleased with the response, and asked for a date to bring it in. S.T. advised he needed to reach out to service for their availability. A few days pass, I call again, S.T. then advises that his manager C.G. said no, they already agreed to replace the rear tail light and thats all they are willing to do. The rear tail light has nothing to do with the front windshield and they should not have sold the vehicle with the crack. Unfortunately, I did not notice it, because theres black dots behind it. I do not recommend shopping here for a used non-Chevrolet. Edit: their response below has not been fulfilled, nor does it address my concerns.