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Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (866) 758-4970 so we can work towards a resolution.
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Put a deposit on a truck over the phone. Was told by the salesman he would look at my car in person to try and get me more for my trade in. When we got there the salesman never showed me the truck and only cared about pushing me into the finance office in order to sign a deal we never fully agreed on. At no point were numbers ever discussed. Overall customer service was terrible and the salesman should never do another deal over the phone or through text. Was not transparent at all and was not personable.
Thank you for your feedback. We aim for 5-Star rating and we would appreciate the chance to know what happened during your visit. Please reach out at your convenience. Best, Sherwood Chevrolet Buick GMC Team
Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Sherwood Chevrolet Buick GMC Team
0 stars if possible.. Took our Buick there for service on a service bulletin which was checked by Ron at the time of the call. Vin number was given when service call was placed and appointment scheduled.. Went there and was told that service bulletin (for oil consumption issue) did not apply and was Vin specific. I repeat.. VIN was given and checked at time of Call to schedule service and technician agreed it was applicable. I later called buick and lodged a complaint against sherwood for wasting customers time and providing no satisfaction.. Buy your Buicks somewhere else.
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