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Jaguarhenderson
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Jaguarhenderson reviews
Information about Jaguarhenderson
4,75
44 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXa2F5UEpBEAE!2m1!1s0x0:0x7f6f23591ea2cc85!3m1!1s2@1:CIHM0ogKEICAgIDWkayPJA%7CCgwI4qj_kQYQ2PKr5QE%7C?hl=en-US
Benjamin Bidlack
google
https://www.google.com/maps/place/?q=place_id:ChIJIevasjXRyIARhcyiHlkjb38
Benjamin, we're so sorry. Customer satisfaction comes first at Jaguar Henderson, and we apologize for letting you down. We would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please feel free to give us a call when it's most convenient. Thank you for your feedback, and we hope to hear from you soon.
1648509929
2
* I've taken my 2007 XK Convertible to Jaguar Henderson twice now: once for a slew of work ($5K+) and then for an alignment shortly after that to try to fix a slight steering wheel wobble that was still there after the big repairs. Overall I came away with a bad taste. They do offer free Lyft rides, and it is a beautiful facility with wonderful decor and coffee. But a service experience is more than that. These days, even older model Jaguar owners expect reasonable conversation, understanding, guidance about repairs including cost and urgency, and reasonable expectations setting. This is where they fell down. * The people in service are generally nice but the default is pushing for very expensive repairs instead of guidance, understanding and practical advice. In my case, they didn't seem to try to understand the true nature of the wobble. Only after I got the car back after the alignment and the wobble was still there, did they tell me that the alignment I had just paid for wouldnt help the wobble: Oh, that wouldn't solve the wobble issue. Sorry, what was that? Why didnt you tell me that when I specifically told you that that was the problem I was trying to fix when I dropped the car off after the $5K repairs? * The mechanics seem to be qualified and the facility is lovely and seems well-managed. And I get it, a 2007 Jaguar may well need bigger repairs. But please appreciate that I just spent $5K with you and specifically brought the car back for a wobble please dont just send an email with a list of additional repairs totaling $8K+ saying Please Approve All Here. * And when I bring the car back with the specific issue, please tell me that whatever repair (cheap or expensive) Im about to do wont address that BEFORE you do it and I discover that it hasnt helped. That and the continual push toward many more additional and much more expensive repairs even after spending $5K there, I wont be going back.
1628023620
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNhbVplUlZBEAE!2m1!1s0x0:0x7f6f23591ea2cc85!3m1!1s2@1:CIHM0ogKEICAgICamZeRVA%7CCgsIxNamiAYQ2KjILw%7C?hl=en-US
Rick Groebel
google
https://www.google.com/maps/place/?q=place_id:ChIJIevasjXRyIARhcyiHlkjb38
1
Took my Jaguar to the Henderson Dealer to have it serviced on a claim. I was told by Michael Giordano, a service rep it would be 5 to 7 thousand dollars fpr repair and that first they would run diagnostics for 250 dollars. After the diagnostics was told I would be lucky to get 3500 for the car. Ten days later took it to Car Max and they offered 12,000 for the car. All in all after many many discrepancies and back and forth (diagnostics became 830 dollars) and restocking of parts was another 250. I was informed they could not restock that part (control arm). All in all do not take a car out of warranty to this dealership. In fact I would not do business with them in the future. One saving grace was that after speaking with the service mgr. the total cost was reduced to 660 dollars, but no work was done and this was just to tell me what was wrong. DO NOT GO TO THIS SHOP .
1651108306
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMyODR2MGlBRRAB!2m1!1s0x0:0x7f6f23591ea2cc85!3m1!1s2@1:CIHM0ogKEICAgIC284v0iAE%7CCgwI0tOnkwYQoNiKmgI%7C?hl=en-US
John Blackmon
google
https://www.google.com/maps/place/?q=place_id:ChIJIevasjXRyIARhcyiHlkjb38
It is great to hear that you are loving your new vehicle! We are very glad that you enjoyed working with Jordan, Michael and Chris! Thank you for your great review John!
1651179183
5
Jordan was great. Michael was great also Chris We love the jeep. Thanks.
1644269943
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtbzR2NkJREAE!2m1!1s0x0:0x7f6f23591ea2cc85!3m1!1s2@1:CIHM0ogKEICAgIDmo4v6BQ%7CCgwI96KGkAYQoInWxAE%7C?hl=en-US
Patrice L Fontenot
google
https://www.google.com/maps/place/?q=place_id:ChIJIevasjXRyIARhcyiHlkjb38
We understand that when things snowball like that it can be very tough. So, we are glad to hear that Caesar was able to help ease the stress! Also, glad to hear that all was well upon returning! Thank you for the amazing review and for choosing Jaguar Henderson!
1644281194
5
Often times, when one thing goes wrong, it can turn into a snowball effect. This was certainly the case for me! I initially went in to get my coolant topped off, but ended up having a leak that needed to be repaired. Not only that, I had to drive my mom out of town for surgery the next day so I definitely needed a car. Because I had to leave my car with the service center while I was out of town I was able to get a rental car, which was hassle-free! And let me tell you, service advisor Caesar was amazing throughout the entire process. He kept me informed at all times. So when he called to tell me I ALSO needed tires, an alignment, and windshield wipers, I didn't stress out one bit. I'm thankful everything was taken care of while I was taking care of my mom. Caesar even made it a point to say, don't worry about what's going on here, focus on your mom. And when we returned, all was well. Thank you Jaguar Henderson for quality service.
1648686175
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURXdGQtVG1BRRAB!2m1!1s0x0:0x7f6f23591ea2cc85!3m1!1s2@1:CIHM0ogKEICAgIDWtd-TmAE%7CCgsI3-iTkgYQ8P-0OQ%7C?hl=en-US
Michael Morse
google
https://www.google.com/maps/place/?q=place_id:ChIJIevasjXRyIARhcyiHlkjb38
Michael, all feedback is important to us, and we appreciate you taking the time to leave us a review. Our top priority is to provide our customers with 100% satisfaction, and we are so sorry this was not the case during your visit. We would greatly appreciate the chance to address your concerns and see how we can turn your experience into a positive one. Please get in touch with us at your earliest convenience. We look forward to speaking with you.
1648854118
1
Complete incompetence at this location. Everything you dont need is added in to a quote. I had 2 headlights out. Tried to sell me the assemblies. Which we all know dont include any wiring. $6000 for that. $120 for a gas cap. Ended up at $9000. I literally had to pick the car up and take it to my normal location off Rainbow. About $300 to fix the lights. Wires on the initial side. Just a bulb on the other. To the ownership its time for a crew change. I can go further into detail, but your staff has already embarrassed you enough. If you work in service know how these vehicles operate.