Landroverthousandoaks reviews

1618961539

Joe Ostrowsky

google

Hello Joe, we really are sorry to hear about your service. My direct line is 805-267-3601, call me so we can chat about what happened. Along with that, well get fluid out to you. My apologies again, we are still here for you, call me so we can connect. -Eric Tran General Manager

1619006261

3

find out after service that windshield washer fluid is empty

1509731619

David holley

google

Mr. Holley, we regret you are having this experience - we can understand how frustrating it is for you. I am going to forward your comments to our Service Manager - Thank you for the feedback

1509732382

2

My Lr4 has gone in several times for the same reason, electrical issues, and the recall updates just seem to have made it worst. They have my car now another 10 days and yes they had it for 10 days a few days prior and then a week prior they had if for over a week and so on and so on. Everyone is nice but nothing seems to be getting done to fix my car and it makes me want to give it back. They tell me they know there is an issue they've seen it fail but they can't find the source to actually fix it. Okay so what does that mean "Oh Well Deal With it til your warranty runs out", sadly that's how I feel. I have been buying Land Rovers for sometime and I never had these types of issues and I feel helpless and its very disappointing and upsetting. This isn't acceptable to me at all!

1597636814

Myda Hoffmeyer

google

Congratulations on your new vehicle, Myda! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

1597684769

5

I found a Range Rover on Autolist from Land Rover Thousand Oaks. I live in TX and wanted to buy this car. I called the dealership a couple of times and no one returned my call. I sent a message through Autolist and Howard responded. He called me back and answered all my questions. He helped me throughout the process of purchasing a vehicle from another state. It was shipped to my home today and Im so happy, I love my RR! I totally recommend talking to him if youre looking to buy a vehicle from this dealership! He went the extra mile by providing extra pictures, updates and great communication during this time! Thank you Howard!!

1586449846

Tara Zabehi

google

Tara, Howard truly cares about all the people he has the opportunity to serve and that we exceed all expectations. Appreciate you sharing your experience. Scott Stanley General Manager

1592491674

5

Great experience Land Rover Thousand Oaks. Howard was very kind and patient with us and got us a great deal. They are also always available to help with any questions you have. Would definitely recommend!

1566948582

Greg Brooks

google

It is unfortunate we did not meet your expectations. I have forwarded your comments to all mentioned. Thank you

1567005376

1

Buying a 2017 Discovery at Land Rover Thousand Oaks was the worst vehicle purchase experience I have had in 40 years. Here is the story. Though this was a 2017 Discovery, it was listed as NEW on their website. The salesman (Jim Verderame), who I spoke to by phone, assured me the Discovery was NEW. He stated it had been sitting on the lot for two years and all warranties were still valid. The price was good so I agreed to the purchase without negotiating based on our discussions of this being a NEW vehicle. The salesman had a quote written up using the listed price, but otherwise did no work to sell it at all. After wiring the money, I planned to fly in from Reno to pick up the Discovery a couple days later. Once I arrived and sat down with the Finance Manager (Beatrice Fernandez) the truth started to come out. Turns out the vehicle was not considered NEW, but had been put in-service by the dealership six months prior on January 2, 2019. It didn't have the 31 miles as shown in the online listing and the quote, but, instead, over 300 miles. The Warranty was not the full four years, but began in January so only three and a half years. However, the Finance Manager did ASSURE me the maintenance period would begin the day I picked up the vehicle, July 6, so I wouldn't be paying for the One Year Service early. Turns out that wasn't true either. I didn't learn the truth about the maintenance schedule until two weeks later. Having some questions, I had followed up with the Finance Manager and asked her to document in writing what she stated in the meeting. After some delay, she again stated, via email this time, the maintenance schedule start was July 6. It took a call to their Service Department to learn the truth. The Land Rover database showed the maintenance schedule started six months earlier as well. The first service, therefore, was due in just six months, January 2020. Not happy! It took several more weeks and repeated phone calls/emails for me to finally hear from someone at the dealership who was interested in talking about resolving the issue they created. From the GM (Kenneth Greene), to the Sales Manager (Kevin Bork), to the salesperson (who basically disappeared) and Finance Manager, no one wanted to address the problem. Ultimately, the dealership did not make me whole for selling a NEW vehicle that did not have a full Warranty nor the 31 miles on it as stated. They did agree to pay for the One Year Service and I settled for that small check just to get this terrible experience behind me. If you want to purchase a Land Rover, do it. We love our Discovery. But don't buy from these people. Land Rover Thousand Oaks will rip you off if they can. Drive the few extra miles to a reputable dealership. There are plenty to pick from around the LA area. If I had not paid to fly in and rent a car to make the purchase, I never would have completed the sale.