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Oceanhondasantacruz
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Oceanhondasantacruz reviews
Information about Oceanhondasantacruz
4,38
1059 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtdWFfdXl3RRAB!2m1!1s0x0:0xa91fc79b4eeec282!3m1!1s2@1:CIHM0ogKEICAgIDmua_uywE%7CCgwIs8LsjwYQ0OiHzAM%7C?hl=en-US
Amber Celeste Ventura
google
https://www.google.com/maps/place/?q=place_id:ChIJJfDX1WEVjoARgsLuTpvHH6k
1
This was my first time here. I Took my car in to get a regular service. I knew I had a part I needed to order. When They called that my car was ready, they said everything was good. I asked about the part and they said oh mechanics must have missed that. I picked up my car and it made a very loud unsettling sound when I sped up. I took the car to get checked closer to home, and they said that This place forgot to fasten something back into the car. If youre charging $1000+ for a basic service, Id hope it was thorough. Needless to say, I wont be returning.
1513964987
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRemZYcklnEAE!2m1!1s0x0:0xa91fc79b4eeec282!3m1!1s2@1:CIHM0ogKEICAgICQzfXrIg%7CCgwIu4v10QUQwK_ehgI%7C?hl=en-US
Janet Bice
google
https://www.google.com/maps/place/?q=place_id:ChIJJfDX1WEVjoARgsLuTpvHH6k
1
I came here for a simple oil change and tire rotation on a 2010 Honda with 42,000 miles. First of all, the advisor suggested I get the 105,000 mile service, since the car was so old, and quoted me $700, for that! I declined, of course. Then, he wrote on my form, that I would be picking it up at 7:00 pm, which was something I did not think to check, until the other customer in the waiting area asked me what time they had put on the requisition form. I had made arrangements with my advisor to text me when it was done, and gave him my phone number. I talked to the women at the Service desk, who looked totally stupefied, and said there was nothing they could do about it! Id have to ask my Advisor, who was nowhere to be found. After 3 1/2 hours of waiting, I finally said, rather loudly, Where is my car, is somebody joy riding with it? Then, suddenly my Advisor showed up, and started looking into it. It was parked behind 3 rows of cars that had to be moved before they could get it out, from what I could gather. Four hours later, I was finally released from this prison! I have been to plenty of other large repair facilities, where the employees are actually able to communicate with each other via phone or intercom. This place seemed to have no means of communicating between service desk, advisors, mechanics! Other customers were also commenting on how many employees seemed to just be wandering around. I will never come here again, and if this was the only repair facility for Hondas in Santa Cruz County, I wouldnt buy a Honda either!
1459272890
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBMHRQTUJ3EAE!2m1!1s0x0:0xa91fc79b4eeec282!3m1!1s2@1:CIHM0ogKEICAgIDA0tPMBw%7CCgwIuvnqtwUQgKKw_wI%7C?hl=en-US
Patrick O'Donovan
google
https://www.google.com/maps/place/?q=place_id:ChIJJfDX1WEVjoARgsLuTpvHH6k
Thank you very much for the kind words and recommendation, Patrick!
1459274040
5
Mike Livano is the man. Myself and family members have bought Accords here and Mike helped all of us. I remembered Mike from another dealership 20 years ago. Honest, no pressure. The man knows cars and really gets a kick out of helping people. I highly recommend asking for Mike when visiting this dealership.
1517024219
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURRdDhpcEJ3EAE!2m1!1s0x0:0xa91fc79b4eeec282!3m1!1s2@1:CIHM0ogKEICAgIDQt8ipBw%7CCgwI2-ev0wUQwMHSiAI%7C?hl=en-US
Megan Withycombe
google
https://www.google.com/maps/place/?q=place_id:ChIJJfDX1WEVjoARgsLuTpvHH6k
Thank you very much, Megan!
1517249501
5
Eric Howard is the best customer service rep!
1643088492
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtcXVuaXFBRRAB!2m1!1s0x0:0xa91fc79b4eeec282!3m1!1s2@1:CIHM0ogKEICAgIDmquniqAE%7CCgsI7JS-jwYQ4Kbmbw%7C?hl=en-US
Kelley Marin
google
https://www.google.com/maps/place/?q=place_id:ChIJJfDX1WEVjoARgsLuTpvHH6k
1
We bought 2019 Passport with the Platinum waranty. This week the motor burnt out on the sunroof. The warranty covered $1300 and we owe close to $700. I am not sure why this is not 100% covered as the car is less than 3 years old. It is not about the money, I just thought Honda would cover more on a newer car that has the highest level warranty a customer could buy. We are really disappointed.