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$46 to change a $2 fuse on my vehicle. I only brought the vehicle there because I bought an extended warranty through them and they said $0 deductible if you get the work done at their garage. Low and behold, the issue I had with the electrical on my heated mirror was not included on their warranty that they told me covered so much at the time of purchasing the vehicle. They wanted over $300 to switch out the mirror, so I said no thank you. Intermittent wipers weren't working and it turned out to be the fuse. They charged $40 for the diagnostic test to tell that the fuse was out. Enjoy my $40, as it is the last money you will get from me.
Hi Joanne: Thank you for your feedback as it gives us a chance to clear up a misunderstanding: The Technician's inspection mark from our Jefferson store should have hit the purple (which means not applicable to the vehicle). You may see he did mark the rear axle in the purple--which means your vehicle doesnt have one (hence it doesnt have a driveshaft/ u joints or transfer case). The store sincerely did not mean to mislead you, but understands the confusion this created. We appreciate your business and apologize for this miscommunication.
1532542779
1
Took my vehicle in for an oil change. When I picked up my vehicle I looked over the inspection page and saw my U Joints needed immediate attention. I contacted the Griffin dealership I bought it from and took it in right away to find out my vehicle doesn't even have U Joints. Pretty cruel to try to pull something like that. I will not be back to this particular Griffin dealership and will be sure that many other people will not be going there as well. You have lost my business.
Hi Kim and thank you for leaving us such great feedback! Griffin and our whole staff certainly appreciate it! We strive to deliver just this kind of experience for all our customers and are so thrilled you felt it. Enjoy your ride.
1535425183
5
Cj Wurslin, Chris Havill, and Greg Lange did a fabulous job finding and getting the truck and financing that we wanted. Always a great crew to work with. Thanks guys.
Hi Corissa: Griffin Chrysler Dodge Jeep RAM of Jefferson sure appreciates your repeat business with us, and kind words. We were thrilled to work with you recently in purchasing your 2020 Dodge Charger. Please think of us when it's time for service/maintenance. We're here at 1121 S. Main Street, ready to serve you again! Take care until then and enjoy your new ride.
1616179574
5
Easy to work with. Timely delivery of new vehicle. CJ is an amazing salesperson. Staff is friendly. Dealership is clean and well maintained. Would highly recommend!
Hi Alex and thank you for your feedback for Griffin in Jefferson. We sincerely apologize to you for your inconvenience. The manufacturer adds pages to our website at times and we didn't realize the Express Lane was being promoted to our customers. We appreciate your pointing it out to us! And, we are removing all references we can find to it. Our new Service Manager, Josh, wanted to also convey how sorry he was. Take care.
1580748225
1
Got turned away from their fast lane service that's advertised on their website because they "haven't had that for 2 years since Griffin bought them." Why is it still advertised if it's no longer a service you offer? This was a horrible experience after driving a fair distance to get to the dealership.
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