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Thank you for your feedback, I will convey your comments to our management staff.
1559942655
1
When you lease $120,000 car you'd expect the return to be pleasant and have someone help you to lease a new car. I was received by Monica Elliott, Sales Administration, who called herself the Lease Manager, and she tells me, I can only return my F-Type R here if I leased it with them. I thought that sounded odd so I decided to look it up online and I found on Jaguars website that I can return it at any dealership period. I shared my discovery with her and then she changed her story. She now responded, yes but our lot if full so we can't take it. This is the Brand New Thousand Oaks Jaguar Location, they have a huge lot and trust me they had at least 40 empty spots... So I turn around pointing at the lot and I say really, no space. Then she reverted back to the previous excuse. At that point, I started raising my voice a little as I don't understand that they didn't even ask me to get another car with them... Obviously I was going to get another Jaguar but definitely not from them. Conclusion, don't go there.
Joel, our apologies for the delayed response. We are a bit taken aback by your comment, for we employ and welcome ALL, regardless of ethnicity, race or religion. If possible, please email us and let us know why you feel we are racists. Thank you
5-stars from Vik! Thank you for sharing Vik. Victor and the team work hard to share a delightful experience with your guests. We are lucky to have him on our team. Thank you for the great review and the opportunity to serve. Well be here when you need us. -Eric Tran General Manager
1640271309
5
Victor ensures that you not only get an exceptional service experience but also get the best work done on your vehicle. I've always felt extremely comfortable to leave my car in Victor's care because he treats it like his own and goes above and beyond.