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FALSE ADVERTISEMENT !!! I wish I could give it less than 1 star! First we were told that they honor the Austal discount by three different people and they don't. Second, they are advertising up to $5,000 off ALL the Jeep Wrangler unlimited and that's not true either .It's "ONLY" on the special wheel package, but that's not what it said. Third , we were told that they had several of the Wranglers we were looking for and of course that was a lie. The sales guy kept showing me jeeps that I would never buy. We told him what we were looking for and than he said well we found one in metairie,La., I said I want to see pics and he acted like it was a huge inconvenience to him. So he pulled up the pics and I said it doesn't have power windows ? He than said "oh, you want the power package?" UUUMMMMM yeah, how many times do I have to keep telling you what I want ? He clearly wasn't hearing me. And when I asked if it has auto headlights? He tells me no, jeeps don't come with auto headlights. UUUMMMM that's a lie as well. I will NEVER, NEVER, NEVER shop at this dealership or tell anyone to shop here either. And lastly, they tried to low ball me on my trade, under kelly blue book value, we drove almost an hour to this dealership based on what they told us, it was a waste of 4 HOURS!!! They gave us the Ol' Bait and switch game. Sad, just sad.
I have purchased a few cars and trucks from Chris Myers over the years. I have never had a bad experience on the sales side, it has always been average. Service however is a completely different story. I have yet to have an average experience, much less a good one, in service. My service experiences are always bad - terrible in fact. I am not talking about major services, they have yet to provide me with an average experience on simple things like oil changes. After a terrible experience I always get mad and don't go back for a year or so. Then I give them another shot only to get screwed again. Today I took my Ram 2500 in for its first service (new truck). I booked an 8:30 AM service appointment, but dropped the truck off at 7:30 AM. I showed up to pick the truck up at 4:35 PM and they haven't even started on it. They told me to give them an hour and that they would not be able to wash it. Are you kidding me? Last time they had my Jeep two days and didn't bother to tell me they needed to keep it overnight until I showed up at 5 to pick it up (it was the second time they had attempted to stop the 2014 JKU from leaking) . They have terrible communication skills and I just don't feel like they care. What is the point of scheduling service if it doesn't mean anything? They always have an excuse but never improve or do anything to make things right. After today I am never going back, this is like the 4th bad service experience in a row. I am sure they don't care but I can't continue to condone such terrible customer service. From here on out I will be inconvenienced with a longer drive to have my RAM serviced at an out of market dealership. I advise you to take your business elsewhere unless you like being treated poorly.
Hello , we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Mr. Hurtado, I am very sorry that you were so displeased with us. After reviewing the repair attempt we were unable to complete the request that you made. We attempted with qualified technicians and the service manager inspecting because it is not our intention to say no to a customer. However with the aftermarket lift and axles we were unable to accommodate. We should have advised you of this upon arrival instead of taking up your time as well as the technicians. Most vehicles have an access hole in the vacuum plate that allows for this adjustment however this was not the case. I am very sorry that this caused you issues however we do thank you for coming in with the coupon that was sent to you. Respectfully, Vicki Harris 251.625.8014
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I requested simple oil change and tension of the emergency brakes, previous appointment set for 8:30AM on 10/19/19 Arrived at 8:23 AM and explain the person receiving the car what i need. Oil change with no air filter change, no tire rotation, nothing else except to drain the used oil, change the oil filter, plug in, and fill the carter. 30 mins at the most. After 2 hours i was told that the e-brakes were not tensioned because the car has a modification and brake disc cannot be removed, which was informed to the supervisor at car reception. E-brake tensioning can be done by removing the caliper (also required to remove the disc) and insert a brake spoon into the back plate. Very simple procedure! Why was the job not done? i have no idea. What is the idea of having an appointment if the car will be attended 2 hours later?. This is not the first time i got a mediocre service at Chris Myers. Before that, my rear drive side axle bearing was installed backwards... I done with Chris Myers jeep.
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