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I have been a franchise owner with Stratus for almost 2 years now and I love it. They have been there every step of the way to help us grow my business. I would recommend them to anyone looking to start a commercial cleaning business.
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Stratus is a first class top-notch commercial cleaning company. They have attention to detail and their follow up process separates them from others. Very pleased with the work that they do. I can highly recommend them
We always aim to deliver a great experience, and we are gutted when we dont meet expectations. I apologize on behalf of everyone at Stratus Building Solutions. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We cant fix the past but you have our personal commitment to improve the way our staff serves every customer. Please accept our sincerest apologies on behalf of everyone on the team. Because of wed like to make this right for you, we have tried to reach you out by phone several times, even we went to visit you at your office, however we were unable to find you there, in fact it seems you are no longer at this address so we have not been able to find you to apologize in person. Please try to reach us out at 651-728-4418 at any time. Our company is always willing to offer the best service.
Recently had Stratus do apartment turn cleans for a few of my properties and was blown away with how awful my experience was. First off, the cleaning is sub par and they did not hit what was requested initially. This wasnt as big of a deal to me given its pretty simple to wipe a few things down. The biggest concern is that when I would go through apartments that had been cleaned I notice refrigerators were unplugged with pools of water beneath from the ice buckets thawing, bathroom ceiling exhaust fan covers sitting on the counter tops not put back on or hanging from a wire, and finally I was checking in on the last property the completed and as I pulled up the door was propped completely wide open. These guys are unprofessional, lack major communication, and over promise and under deliver on every aspect. I have used them in the past with minor issues. Will never use them again after this horrendous experience. Javier their operations manager provides nothing other than agreeing and not delivering. I was expected to meet the cleaners while in the past a representative from Stratus would meet me with the cleaners to go over the job. After all of this they quit saying they are not capable of completing the job. I am now left with putting on the hat of cleaning crew because of this unprofessional team.
Dave, We appreciate you taking the time to write this five star review.
Stratus Building Solutions Has worked for some of my business associates and done nothing but exemplary service. Their team was on time and efficient as they worked through the building and left all of my clients happy and appreciative. I would recommend this team to anyone looking for quality cleaning services for your office building, no matter the size. Additionally, during the COVID-19 pandemic, the Stratus team did phenomenal work with disinfection and cleaning for places that really needed that service. Again, I would recommend them to anyone.