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Visited them to test drive and purchase a vehicle, when I arrived the vehicle was not there. It seems they let one of their associates use it to go on a vacation to Tennessee. Granted, I did not have an appointment, but needless to say I was rather disappointed. They lost a sale that day, as I ended up making a purchase elsewhere.
I bought a car from this place and I was just subjected to the most demeaning customer service experience ever.I dropped the car off for service and got called to pick up when it was done. When I got there, one of the men I spoke to insisted they never call customers to pick up cars after he ridiculed my emphasis on the 'r' in the pronunciation of car. There was no need for him to repeat my request several times when he clearly knew what I meant(unless of course they service other instruments apart from cars).When he went to the back to find out find out 'who knows what',the second gentleman was kind enough to find out my name, get out my folders and have me on out in a few minutes with my car. The rude fellow came back only to render a weak apology while dwelling on why he acted in the way he did. The end point of this whole rant is that,i regret buying from them and will not recommend this place to anyone in my circle. I've dealt with other dealerships including Thayer Honda and it has always been very pleasant.
Struggling with a water leak on my 2021 rav1 sunroof. Cindy has been very helpfull. Since she got involved it has been a different experience. Once again Cindy has been very helpfull. Thank you Cindy
We understand and appreciate your concern. All of our pre-owned vehicles go through a thorough safety inspection before they listed for retail sale. There are a multitude of costs involved in our maintenance, repairs, marketing, etc. of this vehicle and all pre-owned vehicles. Please feel free to reach our the Toyota Sales Manager with any more questions or concerns.
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The salesmen who teamed up on me should be nominated for Oscars. You'd think Paul Thayer was going to be in a breadline after the deal. My trade now sits on their lot at 130% markup without the body work they said they would have had to invest in (including a whole new rear bumper - please). If my wife wasn't so set on getting a new car that day, I would have said forget it. Just beware. They use all the tricks and techniques. Be prepared to walk away. They got the best of me this time. Don't feel good about the deal.
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