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Frederickmazda
Frederickmazda - logo
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Frederickmazda reviews

Information about Frederickmazda

4,58
106 reviews
1

The opinions come from external websites

Last update: 08.11.2022

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1637602281
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHb29PU0JREAE!2m1!1s0x0:0x4c1fd92b41f0a47!3m1!1s2@1:CIHM0ogKEICAgIDGooOSBQ%7CCgwI6afvjAYQ8MPvpgI%7C?hl=en-US
Lesley Wasilko
google
https://www.google.com/maps/place/?q=place_id:ChIJyU2nLKbbyYkRRwoftJL9wQQ
Hi Lesley, Thank you for taking the time to talk with me today concerning your Mazda CX-5 daytime running light safety recall. I truly can appreciate your frustration. Unfortunately, the manufacturer sets the guidelines and parameters for all recalls. I would suggest reaching out directly to Mazda at (800) 222 5500 orhttps://www.mazdausa.com/contact-us.. Warm Regards, Kathy Ratti Guest Experience Manager
1637704365
1
I took my Mazda CX-5 to them for a dim daytime running light, a safety recall. They fixed it fine. 18 months later, the same issue is occurring. However, Mazda will only support safety recalls once. Therefore, despite it being a Mazda issue that they are aware of, they will not cover it. The dealership needs to work with Mazda to assure that safety recalls are truly fixed.
1537407868
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURnanRqcm53RRAB!2m1!1s0x0:0x4c1fd92b41f0a47!3m1!1s2@1:CIHM0ogKEICAgIDgjtjrnwE%7CCgwI_PaL3QUQ6P35jQE%7C?hl=en-US
Jim Molesworth
google
https://www.google.com/maps/place/?q=place_id:ChIJyU2nLKbbyYkRRwoftJL9wQQ
Thank you for your kind words, Jim! Our customers are our top priority, so it makes us very happy to hear that we were able to provide you with a great experience in the end. Drive safe and we'll see you on the road
1537464393
5
2 hrs for an oil change because of misplaced work order. The young service writer handled it 100% correctly. He explained, apologized, and service was free. I understand that stuff happens, the key is handling it correctly. It was.
1535610894
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURRdGJ5SXBBRRAB!2m1!1s0x0:0x4c1fd92b41f0a47!3m1!1s2@1:CIHM0ogKEICAgIDQtbyIpAE%7CCgwIjqCe3AUQyIihowI%7C?hl=en-US
Phil Sproat
google
https://www.google.com/maps/place/?q=place_id:ChIJyU2nLKbbyYkRRwoftJL9wQQ
Mr. Sproat We take our customer feedback very seriously. When we are made aware of a communication break down or any other concern, we will research this and determine what occurred. We would appreciate the opportunity to address this with you once we have a better understanding of the circumstances. Sincerely - Fitzgerald Mazda Service Management Thank you, Alicia Umbel Service Director Fitzgerald Auto Mall Frederick 240-629-7368 [email protected]
1530012007
1
I live in VA, but closer to Frederick than Tysons Corner. I received a recall notice in the mail and decided to use this dealership for the repairs. I called and the advisor said he needed a week to get the parts, then theyd call me to schedule the work. 10 months later I have yet to hear from this dealer. I must assume as a consumer this must reflect on a top down attitude towards customer service and satisfaction. Its one thing when theres a service issue thats open to several points of view. However, this issue is self-inflicted. I would, and personally will, avoid this dealer at all cost when replacing our Mazda. I can not recommend this dealer. Follow Up- Its been two months since the dealership replied to me that they wanted a few days to find out about the breakdown per the comments below. Crickets...This only validates my experiences. I phoned the dealer in Tysons Corner, and set the appointment on the spot. They indicated the parts would be available in a matter of days, if not less, and theyd be happy to do the work. A much different response and outcome. I wonder who earned my business and who should earn yours?
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