Maseratiaustin reviews

1471915185

Justin Crick

google

Justin we are so sorry to hear that you had this kind of experience with our dealership. This is not how we want to do business. We would like to investigate this issue further and see what changes we need to make as a dealership in order to improve. If you would be so kind as to send an email to [email protected] detailing your experience we would appreciate it. We would like to see if we can set things right.

1502209805

1

My experience with Maserati of Austin has been long, exhausting, and miserable. Having just moved to the area my wife was looking for a good used car. She found a Quattroporte at Maserati of Austin. Mark was our sales contact. He is, perhaps, the only individual there (that we met) with a passion for Maserati and loyalty to the brand. The car was purchased on 7/13/2016 (Wednesday). I had a few concerns about the keys they provided (broken and taped) and the braking system. I was told they are fine. Less than 24 hours later the car was dead with a flashing battery lightcharging system indicator. We talked to Mark about the issue. He assured us everything would be fine. He scheduled the car to be taken care of. Perfect! This was fine as I thought Maserati would stand behind the quality of their cars. I couldnt have been more wrong. We drop the car off as scheduled. It sits for a week. This is when we first meet Ricky Walter. Immediately he informs us that the battery will be replaced and we are going to pay for it. He said he replaced the battery but it was never confirmed if that was the problem. We asked about the alternator. He insisted it was fine but wouldnt say if it was checked or whether it was working. An argument ensues over who will pay for the battery. The dealer finally decides to pay for the battery (which was not the issue). I had also asked about the brakes. Ricky informs me it will need new brakes very soon (It has been driven a day and needs new brakes!). But the pads are at legal limit No was clarification was provided. This is important point to consider when purchasing a car from Maserati of Austinthey are indifferent to the safety of you and your family. After a week of waiting we pick up our car with a new battery and untested alternator. My wife takes the car to pick up our 4 year old daughter from daycare. The car dies on the side road in 100+ degree Texas heat. They walk back to her school to get a taxi home. It is painfully obvious that the alternator is failedI had it checked myself. Rickys unwillingness to inspect the alternator left my wife and daughter stranded. Ricky took a bandaid approach--zero effort on his part to resolve this. The car is towed back to the dealership. I am told by Clint this will be resolved. That never happens. Days later and we call for a status. Ricky said this car was now our problem. Ricky talks to my wife and his indifference towards her and the level of disrespect levied at her was unacceptable. He wont touch the car, not even diagnose, until she commits to a price % to pay without disclosing information about repair costs. My wife asks to speak to his boss, Zack Adams. Ricky refuses unless she agrees to say he has been helpful. We sit down with Zack. He assures us this is unacceptable and not the image he wants Maserati of Austin to project. Zack says the car will be taken of. The end of the month is approaching, we have driven it a few times and it has died each time. It still sits at Maserati without even a diagnosis. Zack promises a better experience. Spoiler: He didnt deliver. We wait a week and call. The car still not looked at but they were going to get to it today (coincidence?). 30 days without even a diagnosis it was time go elsewhere. Active Motorwerks quickly diagnosed the car. What they found shocked me! Not really, it was the alternator as predicted. A few days later Active had the car fixed with a complete inspection done. Numerous issues were found. Could this be a reason Maserati refused to touch the car they sold? During Rickys disrespectful conversation with my wife he said the car went through an inspection and checked out before it was sold. A checklist was never provided nor any inspection documentation to support his claim. I find it difficult to believe these issues were missed. Who knows, maybe they were found but Maserati didnt care. The car is now running. No thanks to Ricky and the team he manages at Maserati of Austin. Am I being helpful now Ricky?

1562343433

Steven Penry

google

2

So glad I read the reviews. I think I'll stay away from Masseratis in general

1469209750

bob page

google

Bob, thank you so much for the positive review. We genuinely appreciate it.

1502209834

5

Great people to work with - Chuck, the service manager was espacially good to work with (I understand he has recently left)

1661637210

Крис «я Р» Р

google

Hello, we are so glad you had a great and easy experience here at Maserati of Austin. Thank you for this wonderful review and allowing us to serve you!

1661522628

5

Cris did a great job! From start to finish it was an easier experience than I anticipated! Thank you so much

1485382834

Brad Allan

google

Brad we are sorry to hear that you are having difficulty with your Maserati and that you are not satisfied with the customer service you have received from our dealership. We would like to investigate this issue further and see if we can improve your experience with us. Please send an email to [email protected] outlining the issues you are having and we will see what we can do.

1502208871

1

I am so over this car I got. I purchased a new Ghibli. Just received my 7th recall notice on this vehicle. 7 recalls, and I am not even kidding. Everything from floor mats to door locks to suspension system. We have spent a total of 6 weeks without the car over these recalls. I brought it to their attention and the response was "Oh, in the first new year of a totally new car type, you can expect a ton of recalls", and that was from the sales manager. Why didn't they bring that up when I brought the car?!? I bought a Toyota Land Cruiser the first year of the new body style and didn't have a single recall on that. When I said that I was interested in just getting out of the car, I was offered $10,000 less then the same cars (year and model) are selling for on the lot currently. So they discount it heavily when your tired of the issues and want them to do SOMETHING for all the hassle AND they are willing to pass on a car with so many issues to a new client. And I doubt they would mention the ton of recalls to that client (not a fact, just a guess). I run a local business too. I built my business over the last 30 years on customer service. I would never put one of my customers through this ordeal... I couldn't sleep at night. Very Disappointed.