Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
Control your image
It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
Building trust
79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
Product reviews
Collect positive product reviews from customers for your e-commerce brand's online store and increase sales and SEO
Dear Bianca, We appreciate your feedback and would like to answer some points you mentioned and sincere apologies for this misleading situation you faced. Please note, that Groupon has a clear classification of the areas covered by it's voucher, which can be determined before making a purchase. Moreover, our lovely call centre ladies are more than happy to help to decide whether it covers your desired areas and recommend which option is the best to go for. Once again, we would like to apologise for this inconvenience and hope you'll give us another chance in the future!
1649674907
2
My experience was not a great one. Bought a voucher from groupon for laser removal of large area. Kindly note a large area should be understood in the terms and conditions of the company (half hand, not even hollywood removal), you have to read in terms and conditions not assume that a large area means something like that. Misleading! Do not recommand!
Dear Bianca, We appreciate your honest opinion and would like to answer some points you mentioned and sincere apologies for this unpleasant situation you faced. Usually our call centre informs every client about time of the treatment. We are very sorry if it didnt happen this time. The procedure usually takes around 70 minutes in our clinic. It is fixed appointment time regarding duration. In many cases, multiple treatments are needed to accomplish the desired skin care goal, which was kindly communicated to yourself with all relevant explanation. Generally, a series of deep cleaning facials, as well as a daily skincare regimen designed for your skin type, is recommended for producing ideal results. Our aesthetician recommended having courses of treatment a based on your individual skin needs or concerns for the best results. We are trying hard to satisfy our customers and we appreciate some respect and understanding which goes both ways. Thank you for being our customer and your honest opinion once again. We are sorry if something didn't get right. Hope you'll give us another chance in the future! Kind Regards, MD Team
1648904954
2
Today I had deep cleansing facial treatment which has turned out a horrible experience. As I have acne prone skin, the lady who done the cleansing didnt clean my whole face and the reason for that was not having enough time to do that.The main problem which upset me the most was that when Ive made the phone call appointment no one told me that the time is limited and I will probably end up with not a full deep cleansing treatment. I completely understand that most of the clients do not have acne prone skin and one hour will be enough for them but the treatment apparently seemed to be available for every skin condition. If I would of been told from the moment Ive made the appointment that the time is longer I would of paid extra if necessary.Eventually I have been left extremely disappointed with not a deep cleansed face as I desired and hoped so. Please to those who have acne prone skin do not waste your time and money to benefit from a service which is not fully provided.
Just had another hair laser treatment with IEVA and again she was just brilliant! Very professional, supportive and attentive. She made me feel very comfortable even though Hollywood bikini hair laser makes me feel a bit nervous. Greatly recommended!
Ive been going to Moda Donna for the past year for the laser hair removal and Im very happy with their services. Sera the therapist is very professional and friendly.
Dear Janset, thank you for your feedback. We would like to apologise if your experience didn't match your expectations with our company. However, we couldn't find your name in our system and just wondering what have happened exactly, which made you to rate us at the lowest rate. We would appreciate if you could clarify he situation if we would be happy to sort it out.
1644663592
1
mdi-close
We use cookies to provide the best possible service.