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Frank, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Empire Ford of New Bedford. Please give us a call at (508) 996-5611 if youd like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.
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2
I took my vehicle for service thinking that the problem I had with this vehicle would be resolved unfortunately the problem became more than the initial issue [vacuum leak] after spending xamount of money my problem still exists and it could be the catalytic converter causing this issue if I spend another $2,400 just maybe the problem will go away making it close to $3000 to resolve this problem. So at my happy.
Dear Robert, We're so happy to hear that you had a great experience. Thank you for mentioning your salesperson, Juan by name and sharing your experience. Safe travels!
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Juan was great and knowledgeable he let me test drive as many cars as I wanted until I found the the right vehicle that i like. Awesome service
Have purchased several cars in my lifetime and I dont understand why this dealer will only give you 1 key for your vehicle If you want a 2nd one you have to buy it and they specify this in very tiny print at the bottom of the website. Ive always received 2 keys with every vehicle Ive ever purchased Salesman Ryan was very good until we made a statement about something that was broken and we were told that we cant start knit picking everything thats wrong with the vehicle which we werent doing. Their communication with you isnt very good either We had to call to find out if the loan went through then several times as to whether they got it registered. But the thing about the key irritated me the most. What a racket.
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