Kuche-cucina reviews

1460645446

Matt D

google

We ask that those of you reading our reviews would refer to reviews where the work was actually completed for the quality of our work. We sincerely regret that you have had a less than satisfactory experience with our company. Unlike everyone else reviewing us on this page, you did not experience our work and never got to know how good we really are... We have done several designs and revisions for you at no charge (we usually charge for thsi work). When you asked for yet another design revision, the designer requested a retainer, to insure that she is not investing more and more time for nothing - you took it as a personal insult(?!?) and stormed out of the showroom... When we read your nagative review and called you to find out why you did so, your wife was very surprized you posted that... We have been in business for 30 years(!!!) and have done thousands of kitchens, in that period of time. We have built our business on what is reflected in the many positive reviews we have received over the years. See all the positive reviews of people that realize that quality design and products costs money and are thrilled with the results of our work.

1498074641

1

To start off, I went based on some recommendations, and being from the immediate area, looking for a local business. I will say that was not very verse on kitchen remodel / cabinetry and wanted to really speak with someone about the process. I was greeted professionally and was asked what I was looking for. After a short conversation we decided on a cabinet line, with a budget of approximately $20k. I had my kitchen measurements with me and was really hoping for some guidance on a layout. I was told that would not be a problem, left the measurements to come back in a few days to look at what our options were. This first experience was pleasant. A few days later, I went back based on a call that my layout is ready. When I went back we sat down to review the layout, I was given a price quotation, which was a range of approximately $10,000. We spoke about the pros and cons of the layout, since this was a new process to me, I was asking many questions. After each question, the responses were more and more condescending, short, and borderline rude. I attribute this to the representative asking me to put down a retainer to move forward. I was completely honest and said that I would not be making a commitment today as I wanted to get my wife's and architect's opinion on the layout, and that the price needs to be more exact. At that point the response was "I don't understand why people don't commit and put down a retainer", "I don't understand why you need to think about it, what is there to think about", "If you put down a retainer we will get everything done and make sure it's to your liking." I was shocked by the way I was being pressured. The representative further stated "I've done kitchens for $60, $70, $100k" and proceeded to show me pictures of completed kitchens to show the great work that has been done. I stated that while $20-25k may be a small amount for you, it's a big decision for my family and I take offense to being pressured. I kept my composure asked a few other questions and politely said that I would speak with my wife and get back to you. The representative did not even get up, walk me to the door, or move from the office when I was getting ready to leave. In short, while they may do some great work, I would not do business with them based on the experience I had. After that encounter, I went to 3 other mid-range / semi custom cabinet stores and received 10x the attention and courtesy that I received from Kuche-Cucina.

1557005580

Christine Kalaj

google

Did not do any work for this person. We sincerely regret that you have had a less than satisfactory experience with our company. We would love to know when you came in and what took place, as we can't believe that "no one cared to help". We have been in business for 34 years(!!!) and have done thousands of kitchens, in that period of time. We have built our business on what is reflected in the many positive reviews we have received over the years. See all the positive reviews of people that experienced the quality design and products and are thrilled with the results of our work. We would be happy to talk to you and show you how much we do care and change your mind.

1558803954

1

Very nice shop but no one cared to offer help

1457359493

Cn Fletcher

google

Thank Fletcher. This Pedini kitchen wasn't easy, but we're glad it all came together nicely and up to your very high standards :-) We appreciate you working with us! Amir

1498075130

5

Well it was months in the making, and a couple of "internet reviews" in the cajoling, but to their credit, Küche + Cucina did indeed do the job they were contracted to do on my new kitchen. I would advise potential customers to double check all measurements as some of the initial measurements for my kitchen were indeed not 100% "spot on" -- but again, to their credit, Küche + Cucina's team were amenable to installing the "work around" solutions that were necessary for every aspect of the installation to look "intentional". The Pedini cabinets are indeed "top shelf" [no pun intended], though their on the wall shelving systems leave a LOT to be desired. The design of my kitchen called for 3x "stand alone" [not sure if that is the correct term] shelves. The shelving system that was delivered with kitchen cabinets may have been capable of supporting 6 or 7 pounds without issue. Unfortunately I employ "Fiestaware" dishes, so a good 40+ pounds of support was necessary -- the Pedini shelving system was entirely inadequate. To their credit -- Küche + Cucina pointed me to a vendor who could provide adequate shelving, as well as the fabrication for an additional support bracket that was necessary to hang an additional shelving unit. For all intents and purposes Küche + Cucina split the cost of the improved shelving and adequate mounting system with me. While there was more than a little agita involved in getting to the point of complete satisfaction with the installation of my new kitchen -- all's well that ends well -- and this project has indeed been completed properly. I am indeed a happy and satisfied customer.

1426270672

Kathleen Goff

google

Thank you for all the kind words!

1572442374

5

Kuche+Cucina is one of the best companies to deal with when it comes to kitchen and interior design. Their showroon is excellent with a knowledgable staff. Amir (the owner) is a great person within the kitchen and interior design industry with loads of ideas on how to make your kitchen better then it is. If you are looking for a reliable and trustworthy business to deal with your kitchen design, Kuche+Cucina is the place to go.

1576849596

Monte Noseworthy

google

1