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The worst customer service I have ever had after being a Les Schwab customer for decades. After waiting 2 hours for my flat to be fixed, I asked Ronan for an estimate on how much longer it might be as I had a ride waiting for me. He acted annoyed that I was asking, rolled his eyes, and said maybe another hour or two but that I was next in line. When I asked shockingly Another 2 hours? He LAUGHED at me! After another 30 minutes I went back up and asked one of the gals working at the front for an update. She said youre next in line and for some reason Ronan, told Ben (the employee doing the tire repairs) to skip over you, but she couldnt tell me why. Going on 2.5 hours the tire was still sitting outside the shop. I asked to speak to the manager, Ryan. He was very kind, apologetic, and went to do the repair himself. It took him LESS THAN 5 MINUTES TO FIX THE TIRE. I will never NEVER use Les Schwab EVER again. If you look at the negative reviews on here this is a consistent issue. I wont tolerate passive aggressive behavior from any business I give my money to. There are a million other tire stores in town and Ill be giving them our money for all 6 vehicles we own.
Theyre super fast and friendly when theyre selling you tires however when you go back with an issue and its covered under their warranty you might as well set aside 4-5 hours of your day. After being a customer for 25 years Im done putting up with their subpar service and low quality products. Ill be taking my money elsewhere. Dont reply with one of your canned responses about how hard your employees are working, all the negative reviews prove they are not.