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Management here is an absolute joke. Manager assaults employees and thinks it is a joke. Absolutely disgusted with the people this place puts in leadership positions. I nor my family and friends will ever be conducting business here.
My daughter was at a person's house and loved their dog. They gave my wife the name of Teapup. They were professional and kind. Their love of the mother dog and pups was noticeable.
Had been searching for a Havanese puppy for quite some time. We couldnt find any locally so ventured out online and came across Teapup. Upon calling, I talked to Katie and began asking questions regarding two that we were interested in. She seemed very rushed, stressed, and irritated and I never felt like she was concerned about ensuring the puppy was the right fit. The response I got was that the puppies had similar personalities and it just really came down to the one we wanted. So we chose a puppy and made arrangements to fly her out. When we got the puppy, she was very apprehensive and on guard which is out of the norm for this breed. She even bit my teenage son and would snap at my younger kids. But giving her the benefit of the doubt, we figured after a day or two she would settle in and adjust. We took her to the vet a few days later and the vet even made comments regarding how guarded she was and had concerns regarding her early socialization. Long story short, we sent her back. Crystal the primary Manager was so great to work with and was very friendly and understanding. Whereas Katies approach, while subtle, was snarky. In the future, I would still consider Teapup for my next pet, but I would ensure to speak to someone who could help determine which puppy would be the most compatible based on my family dynamics. Just be sure to ask the right questions and be patient in your search.
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