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I spoke to Joe today to apologize for his order not making it to the shipping program. We here at All American do not like having unhappy customers and do our best to help everyone personally. Even though Joe opted to be refunded, he is happy to know we did not scam him. After all, 35 years in business accounts for our integrity . Sue
1641837197
1
Place has scammers employed. I called 12/20/2021 to purchase a printer. Their representative told me someone from sales would call me back. My phone rang several minutes later, and it was a man who told me the printer i wanted was in stock. He then said he would send an email with an invoice link where I could pay. Which I did. The money was subtracted from my bank account. Three weeks later, no printer. Called All American print supply, they have no record of my order, and were of no help. My bank is opening a fraud investigation. Would not recommend dealing with this place.
We are sorry that your experience didnt quite match your expectations. Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesnt happen again. You may reach us anytime at [email protected] or 714-576-2900.
1609952466
1
I am so disappointed with their customer service. I placed an order of heat press machine and made a payment at the end of November 2020. I still haven't received it yet. It's been over the month. I understand there has been a delay by COVID-19 situation, but every time I asked an updated status, they told me "I'll get an update for you",and then they have never updated me with anything. They were very quick to reply me until I made a payment ,which annoys me a lot. Because of their delay, I had to buy what I needed from another company. So I have just requested a refund for my order. I dont know what they are going to say.
Dear Amy, Thanks for sharing your feedback. We sincerely apologize your experience didnt match your expectations. It was an uncommon instance and well do better in the future. Please feel free reach out to [email protected] with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
1611334384
1
I made a significantly large purchase with this company based on the fact that Estevan assured me the printer I ordered was in stock and I'd be looking at 2-3 weeks before delivery. I inquired on my order to get an estimated delivery date so I can coordinate someone to be available as I will be heading out of town around the time Estevan told me I should expect it. I am now being told at least a month or longer more before it delivers. This is extremely disappointing as I could have ordered it from Condé like my friend did and had it already. I chose AA for the fact that I was told it was in stock as well as the shipping. I guess I know now who I won't be ordering an upgrade from in the future as business expands. You cannot tell someone a $2500 piece of equipment is in stock when it isn't. I am extremely disappointed. This is my first and last order from this company.
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