Your customer feedback profile can bring as much as 23% of traffic to your website.
Trustpilot Inc. is taking negative comments out for the companies that pay them. I had a negative experience with France Off the Beaten path LLC, I posted it on trustpilot and they just emailed me that they will be taking it down. I have connected with another customer whos comment was taken down as well onTrustpilot about the same company. The companies pay them to take the negative comments out! Do not trust trustpilot!!
They allow companies to flag & fairly aggressively demand documentation of a negative review, & if not provided within a 3 day window, it's pulled. That's the business though; sell Companies the ability to maintain their flawless positive public image. Don't waste your time!
Manipulation of online reviews through unethical means. Had a review of Hempsi challenged and removed due to not providing original receipt a month later even though I sent them a photo of the original packaging with the Hempsi brand name on the front.
They will literally not respond to your emails until the day after a contract goes into effect and then tell you you are locked for a full year @ $200/month minimum for what you can get practically anywhere else for under $100.