Pretty busy freight company!! YRC has changed its name back to Yellow... This is a pretty busy freight company. They have well over 20,000 drivers and They have terminals all over the states and deliver everywhere you can imagine, even to Mexico and Canada!!
My order made it to the terminal that services Mobile, AL on 4/7/22. Customer service says that it will sit in the trailer... unloaded for 4 business days. I offered to come pick up my delivery, and was told that it would not be possible. The customer service agent told me that I would just have to wait on them to get to me. My second order from the same company was made a week after this one (shipped by a different carrier) and will arrive a day before the YRC shipment. They are short staffed, customer service is rude, and the terminal does not care that people are waiting for products to sell. They are not willing to be accommodating in any way, shape, or form.
Delivery guy literally told us he knows a guy if we do not show to take the delivery as if he was going to give our whole $15k order away. Mind you we were never notified as promised until they were on site!!! Let me just fly real quick !!! Very rude, unpleasant and the furthest thing from professional. Highly suggest they hire new men.
We ordered a generator, which would be delivered by YRC. When it arrived, it looked like it have been dropped. I refused to accept the generator. It took YRC 2 weeks to return the generator back to the vendor. A new generator was sent out but it has been setting at a terminal for over 2 weeks now. They state that it has not even been unload from the trailer that delivered it to them. They said they are short handed and not able to unload the trucks. But they are closed Saturday and Sunday.