SolarWinds - reviews

1650515528

Weston Hood

google

5

lol at the support reviews on here, they have nothing to do with the office. Its a nice office. I come from the support department and will say there has been a massive changes for the better in the last year within support and customer service areas. You would have to totally ignore any negative review in support prior to 2021 and only look forward. Good company. Trust me. And always remember People are more likely to review and post negative reactions than positive.

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Madelyn Helton

google

5

Good company. No complaints.

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Leandro C

google

1

Worst technical support ever. Ive made it clear to their management time and time again they need to train people better at their first level. But it seems like management doesnt care. All they do is upset customers when we are just looking for help. It takes multiple escalation and time wasted to get to an advanced engineer who can help and is equipped to do so. The company itself produces amazing software. If only they provided the level of detail to support it would be 5 stars instead of 1 on this review. All Im trying to say is get your first level support together solarwinds. Please!!

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Philip Base

google

1

What a rubbish company. Lots of hidden text in their contracts that dont get attached to your agreement but a live link they update when they feel like it. They also just take money without permission from your account and getting they money back from this giant is a joke. My advice, if you do use them dont let them store your credit card details and direct debit is an absolute no. Very expensive addons, loads more better products in the market in my opinion.

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Stefan Hundhammer

google

1

Professional spammers. They probably don't even realize that, but that makes them criminals in all civilized parts of the world. I would NEVER do business with such people.