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Govberg Jewelers
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Govberg Jewelers reviews
Information about Govberg Jewelers
4,88
100 reviews
The opinions come from external websites
Last update: 08.06.2022
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See example1628023107
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNhbWZ1UDlnRRAB!2m1!1s0x0:0x5fb43d5e323d0e71!3m1!1s2@1:CIHM0ogKEICAgICamfuP9gE%7CCgwIw9KmiAYQqPWL_AI%7C?hl=en-US
Matt Irwin
google
https://www.google.com/maps/place/?q=place_id:ChIJR6gDBjDGxokRcQ49Ml49tF8
Hi Matt. Thank you for taking the time to leave us your feedback. We apologize that no one was available to assist your partner when he stopped by the store today. In order to create a safe shopping experience for both our customers and our staff, we are requiring appointments be made in advance until further notice. If either of you wish to visit us again, you can follow this link to book an appointment with one of our sales associates: https://www.govbergwatches.com/make-an-appointment/. We hope we have another opportunity to gain your business in the future.
1628031913
1
If you don't have an appointment, don't be expected to be treated with decency. After passing the store multiple times, my significant other stopped in to make an appointment. When he asked if appointments can be made in store, the guard at the door just pointed at a piece of paper with a QR code and refused to engage. The guard also refused to say "thank you for stopping by" or take the time to try to explain the process further. The extent to which the staff brush off potential clients based on the way they look means we'll be taking our business elsewhere.
1634653095
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ2dktLbGhRRRAB!2m1!1s0x0:0x5fb43d5e323d0e71!3m1!1s2@1:CIHM0ogKEICAgID6vKKlhQE%7CCgwIp6e7iwYQ4NSInwM%7C?hl=en-US
Ricky Liss
google
https://www.google.com/maps/place/?q=place_id:ChIJR6gDBjDGxokRcQ49Ml49tF8
Hi Ricky - we are so sorry that you did not have a good experience with our store. We do not believe this is typical, but would love to speak with you so that we can learn from your experience. A manager will reach out to you today to discuss. Again, please accept our apologies and we appreciate you working with us to improve the experience for future customers.
1632415132
1
No integrity. No customer appreciation. I gave clear instructions to the Govberg employee about the repair of my 30 year old Rolex. When the watch was finally returned, it had not been repaired as I had requested - a huge mistake that ruined the sentimental value of the watch. I learned that the original employee had subsequently been fired for what Govberg admitted to be poor service and numerous mistakes. However, Govberg just made excuses for the employees error. Govberg was dismissive and refused to take responsibility for its employees incompetence. And I had to pay $732.00 to get my watch back!! Seriously - TAKE YOUR BUSINESS ELSEWHERE. UPDATE 10/19/21- Despite the owners response 3 weeks ago, no manager or other employee ever reached out to me or made any effort to address their errors. This company is disingenuous and lacks integrity - what a joke!
1652876667
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQycWZUeTBRRRAB!2m1!1s0x0:0x5fb43d5e323d0e71!3m1!1s2@1:CIHM0ogKEICAgID2qfTy0QE%7CCgwI-8qTlAYQ6ILV-gE%7C?hl=en-US
Cole Ciocca
google
https://www.google.com/maps/place/?q=place_id:ChIJR6gDBjDGxokRcQ49Ml49tF8
Thanks for the review Cole!
1652890106
5
I needed my watch to be sized, and Erik was able to assist me quickly and efficiently!
1641928998
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNtcF8yOThnRRAB!2m1!1s0x0:0x5fb43d5e323d0e71!3m1!1s2@1:CIHM0ogKEICAgICmp_298gE%7CCgwIprL3jgYQ4OuyyQI%7C?hl=en-US
Steve Lerner
google
https://www.google.com/maps/place/?q=place_id:ChIJR6gDBjDGxokRcQ49Ml49tF8
Thanks for the feedback Steve! We will share your comments with Greg!
1641929977
5
Greg helped us with the purchase of a Patek Philippe watch for my wife. Watch is fantastic and she is excited and said she may not take it off her wrist. Greg is great, tremendous knowledge and extremely flexible to work with our timing. Looking forward to consummating another purchase with Greg when he gets more mens watches to align with what we talked about. Thank you ever so much
1631148147
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM2aGM3eFJBEAE!2m1!1s0x0:0x5fb43d5e323d0e71!3m1!1s2@1:CIHM0ogKEICAgIC6hc7xRA%7CCgsI87DliQYQuIOKbg%7C?hl=en-US
Zul Rajani
google
https://www.google.com/maps/place/?q=place_id:ChIJR6gDBjDGxokRcQ49Ml49tF8
Hi Zul - we are so sorry that you did not have a good experience with our store. We do not believe this is typical, but would love to speak with you so that we can learn from your experience. A manager will reach out to you today to discuss. Again, please accept our apologies and we appreciate you working with us to improve the experience for future customers.
1631196835
1
Was asked to visit the store to check out Non-Rolex inventory because of the state of the market but the sales associate never scheduled an appointment neither did the sales associate get back to us with an alternative time to visit the store despite a follow up email. I was shopping for my birthday thanks for nothing!