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We're sorry to hear about this experience, Jolina. We want to make sure you're getting your food exactly as you ordered it. We would like to investigate this concern further. Please fill out our contact form on our website at https://www.jackinthebox.com/contact so that we can escalate your feedback internally.
I was missing my mini tacos and called and they didnt want to give me a refund or give me an order of min tacos.
We're sorry to hear about this experience, Tiana. We know you use our app for convenience and we want to make sure we've got it running smoothly. So that we can properly escalate this concern to our team internally, please fill out our form at https://www.jackinthebox.com/contact and one of our team members will be in touch shortly.
Pancakes were super dry even with syrup and butter. The tacos were really greasy, and the nuggets were so soggy too. I ordered ahead on the app but still had to wait an extra 5 minutes off to the side, not sure why since all the food was cold when they gave it to me.
This is disappointing to hear, Pedro. We're all about providing excellent service at Jack's. We'd like to look into this further. Please reach out to us at https://www.jackinthebox.com/contact. Thank you for your feedback.
This is disappointing to hear, Gabriel. We're all about providing excellent service so our team should always be ready to take care of you. We appreciate your feedback and hope you'll give us another chance for a better experience.
Poor customer service period!