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Hi Jhenelle, We set a high standard for ourselves, and were so sorry to hear this was not met in your interaction with our business. Please give us a call to determine how we can provide you with a solution.
This gym is close to my house so I use it but it's filthy and has a claustrophobic floor plan. Everything seems to be right up on everything. It's almost like there's no personal workout space. There's always someone, right there, just waiting and watching! It's weird. The bathroom are always a mess and the toilets are always leaking or maybe it's the sink. Don't know but it's always wet in there, which is a real harzard! I give the accessibility to machines (during peak hours) a 1 slash 1.43 and (non peak hours) a 4.3, personal gym space a 2 out of 5 stars and a 2 out of 5 stars to the nasty wet floors and sinks I think the front staff thinks they're at the gym too and not at work! It's so strange! They don't acknowledge me majority of the time coming in our going out! Like what is your job if you're not interacting and acknowledging the customer!? I give the front staff a -100 stars out of 5 stars just bc professionalism and serving the customer is not priority) The classes are phenomenal! When I'm in a class I feel like I'm in a real workout studio like the one's in NYC! It's great! I give the classes 5 out of 5 stars! Honorable Mention to all the lovely young lady's in the Kids Club that treat my son AMAZING! They are truly the best part of my experience. I've seen them comfort my son in his time of need and it made me feel like he was safe with them! I give those lady's 10 stars! Hopefully OFL can have the Kids Club open longer on weekends so single mothers like me can enjoy an gym workout after a sleep in Saturday or Sunday! That would be just awesome! Ijs
Was once a member here for awhile loved every day that I came here! Staff was amazing! So amazing that I decided to apply and start working here! Since then its became my favorite place! The staff is absolutely incredible! Ciyera is by far the best manager Ive had to work with! Definitely recommend this gym hands down!
I have been a member of this gym for the past few years since I have lived in the Hampton Roads area. It has a great selection of equipment, clean locker room and restroom facilities. and friendly and welcoming staff. I live 20-25 minutes away and it is totally worth the drive.