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Doug is absolutely awful. After my first visit I was dreading another interaction with him. Lucky me, I was stuck with him on the second visit as well. He literally had a heated argument on the phone with a customer while he was supposed to be helping me pick out a pair of boots and then proceeded to spend the next five minutes trying to tell me and my wife how dumb the person was and how everything he did was perfect. Level 100 uncomfortable. I legitimately considered returning everything I had purchased (just shy of $600) weeks later because of how insulting and unprofessional Dougs service was. Doug, find a new job. Youre obviously a smart guy and know a ton about the industry, but your rapport with customers is beyond inappropriate. I will go so far out of my way to avoid ever spending money here again.