Reformation - reviews

1654536015

Allison Gee

google

Hi there, were so sorry about your recent experience with us in our Fillmore location. We want every customer to feel welcomed and are sorry if this visit may have missed the mark. If you feel comfortable, please send us an email to [email protected], and mention youre from Google, describing a bit more about what happened and how we can improve.

1654538548

3

Summary: Beautiful, expensive clothes. Confusing but super efficient fitting room system. Mixed bag for customer service. It's an interesting way to run a clothing store, but pretty confusing the first time you go. You reserve a fitting room when you go in, and then you can request any items from touchscreens in the room, which the staff retrieve from the warehouse downstairs. They are very fast at getting your new items. No one explained this. I picked up a dress to try on, a staff member asked if I wanted a fitting room, and then she looked up the dress and told me I couldn't try it on because they didn't have it in the size I wanted. After I asked about the one I had picked up, she apologized and said they used a different system for the floor models. (Which didn't work out - I wanted the medium, they split the difference and gave me an extra-small and a large to try on.) I have mixed feelings about the customer service. I understand why the other reviews said they felt like the salespeople were looking down on them. Reformation feels like a store for rich, skinny, tall, white women. This was a splurge trip for me, and I'm not skinny, tall, or white. That felt very apparent in the store. The first person I spoke to was clearly in a rush. I don't think she was really being rude, but I ended up feeling kind of dumb for not being in the know about how things worked. Later when I was waiting for a fitting room, I wasn't sure how to reserve additional items to try or how long I would wait. They were very fast at getting the items to me once I had a room, but sometimes I felt like they were impatient or frustrated. Clothing - cute, pretty revealing. Also very expensive. Unfortunately, it's not very inclusive in terms of fit or sizing. I'm mid-sized (5'4 and 125 pounds), but at Reformation a large was generally the best fit. That's fine, but I doubt that truly plus-sized people will have a good experience. I also have narrow shoulders proportionate to the rest of my frame, so the whole square/wide neckline trend meant that virtually nothing I tried worked out.

1654053440

Mandeep Sandhu

google

5

Taylor and Ryan at this store went above and beyond to help me return an item I had accidentally deleted the receipt from. The store and the clothing are amazing as well.

1651427389

Madeleine Crookshank

google

5

I always have had a great experience at this Reformation but when I went on Saturday 4/30 with my mother it was probably the best experience yet! We came in looking for dresses for my brothers wedding thats coming up and Kayleigh was so attentive and helpful. Even though the store got busier she was still able to offer personalized advice and helped both me and my mother decide which dress to get. Will definitely be returning due to this great experience and recommend anyone going in to ask Kayleigh for advice!

1650841005

Victoria C Dreyer

google

Hi! Were so sorry about your experience with us in our Fillmore store. We want every customer to feel welcomed and are so sorry this missed the mark. If you feel comfortable, please send us an email to [email protected], and mention youre from Google, describing a bit more about what happened and how we can improve.

1650923510

1

The people here (sales and clientele) are ridiculous. Stuck up and snotty. Guess thats what happens when you put your store in the middle of Pacific Heights. Dressing room line was long and waited for 30 minutes. As soon as you take an item of clothing off the rack someone descends on you and takes it. Guess no one is good enough to touch their clothes.

1650831622

Kirsten Heidbreder

google

5

This store is the best! The shopping experience is awesome because you pick what you like from a showroom and then they get your sizes all ready in the fitting room. Then you can shop for more stuff on tablets in the room and things will magically appear in a wardrobe in your room! But also the staff is amazing. Theyre always so friendly and helpful. I ordered a dress in November for a wedding Im going to in Hawaii in May. I pulled it out and tried it on the zipper got stuck and I leave in 3 days! Yikes. I went to the U village Store and they were so understanding and luckily they had my size and they swapped it out for me and gave me a garment bag for traveling. So helpful and great! Definitely shop here!