Your customer feedback profile can bring as much as 23% of traffic to your website.
Um...why do the fittings rooms close a whole hour before the store closes? And why do staff not give us, like, a five or ten minute warning before that happens? I had to put back an armful of clothes today because suddenly I couldn't try any of them on. Guess they didn't want my business??
I brought three bags of clothes in, was told to come back in 30 to grab cash, if any. I came back and they told me they werent taking anything. Totally fine if they want to be picky and make thrifting a weird elitist thing. What Im mad about is that they no longer donate the clothes they pass on. So I was tasked with taking my heavy bags of clothing that werent good enough for them out (I dont have a car so you can imagine how annoyed I was when they gave me a list of options to take my clothes to to donate). They truly couldve given me a courtesy call that they werent taking anything and to come get my stuff to take elsewhere. I ended up having to leave them somewhere randomly because I cant lug 3 heavy bags around aimlessly. Truly just heinous customer service. Dont bring your stuff here with the expectation that theyll donate what they dont take!
Hi Jorge, thank you for the kind review! We hope you visit our Sunset Blvd location again soon!
Its central location of five major streets coming together right in front of it sets this store up as probably the most customer trafficked altogether .... Which means it has a high turnover of merchandise....which means the selection is always good....which means its a good store to take all of your curated, wardrobe selections ready to be recycled....which means arrive early and DEFINATELY try to use their app to sign up to sell. It makes a world of a difference . And they've recently revamped that whole portion of their service on the app , so its totally user friendly. I dont have anything to complain about this store . The only thing I wish they'd revert back to would be their old drop off system . But I understand why they had to change it to what it is now: people started dropping off excessive amts of clothes and using them as temporary storage units so they didnt have to deal with or look at their past impulse purchases THEY themselves wouldnt buy again .