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Thank you for your feedback. It helps us improve our services. Some clients do not receive letters, either because the address they've given to third parties is incorrect, the letters they expect from third parties do not arrive, or there is a problem with or at their forwarding address. We email clients when we have a letter for them. We post any non-junk letter we receive, if the client has the relevant services and postal credits on their account. We have a semi-automated mail processing system and it is in our interest to notify clients and post their letters to them as soon as possible. We often run very low cost special introductory offers, which we regret we cannot repeat when the client comes to renew their account in the second year, as maintaining premises and staff create significant overheads for us, which we have to pay for. It would also render the idea of offering a discount irrelevant in the first place, as the discounted fee would then become the standard fee. Clients also sometimes add services to their account during the account year, which will then increase their renewal fee. We only allow parcels to be received at one of our addresses and then only if we are notified about each parcel in advance. This is because most parcels we receive are either sent in error to us, are unwanted by the client, or are a form of sophisticated junk mail, or the client does not want to pay the parcel forwarding fees. It's usually in the client's interest if we reject them. Then the sender is prompted to find out where the parcel should actually go to. Please contact our support department at https://www.registeredaddress.co.uk/contactcompany if you believe the above does not apply in your case and we will try to assist. Thank you.
1558090452
1
Avoid, i didnt receive a single item of post. I had an important package go missing which was very suspicious. Not only that, they tried to renew my service at almost double the cost, then sent me threatening emails saying i need to change the address. The fact they are trying to demand even more money from when i first paid for nothing, after loosing my post and not responding, its seriously bad! I am reporting them.
We are always happy to refund if clients are unhappy with their initial purchase, subject to our terms and conditions. We do not change services arbitrarily nor do we ignore client emails. We regret we do not recognise the reviewer 't francis' as being a client of ours. If you are indeed a client of ours, please raise a ticket through your online Dashboard or call our support line on 0207 060 7220.
1542630003
1
Really poor service, ignored my emails and tried to change the service i purchased. Also still have not had a refund after my requests.
We often run super-discounted special offers to new clients. These last for 3 to 12 months depending on your registration package. Clients are sent a renewal reminder email near the expiry date, when they can choose to stay with the company and have the account renew automatically, or to decline this. Please contact our support staff via your account dashboard if you didn't get the email, or if you think you have been overcharged, and we will see what we can do for you. Thank you for your feedback. It helps us improve our services.
1584104002
1
Predatory pricing increasing with automatic renewal to try and catch people out.
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