Collect opinions in accordance with the Omnibus Directive
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Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
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It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
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Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
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79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
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Your customer feedback profile can bring as much as 23% of traffic to your website.
Hi Dawn, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out to us at (717) 569-4269 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
1654374434
3
Think about doing a Reno of check in check out. So cold and feel like not welcomed. I work for a big company could give some poi ters In customer service. Change the feeling of being appointed to a person, change mindset to I can help you. Having to look up who you are scheduled with is very annoying, making a customer feel like you don't care.
Hi Abizer, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
1653832882
5
Bought a used 2020 Jeep Grand Cherokee SRT from Faulkner and had a great experience. I was coming in from Chicago, and worked with Jonathan Hoxworth. He made the transaction very easy and comfortable. We worked out the details and I drove over to them and traded in my old car. When I got to the dealership, they had everything ready for me and the process was quick. I would recommend working with Faulkner BMW!
Hi Dipaolo, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!
1653644263
5
Really nice place and professional. Handled my automobile purchase and helped throughout. Got a great deal, thousands below similar cars at other places I shopped.
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
1653115108
5
Great place and amazing workers that go out of there way to help you help you out with anything you need
Lourdes, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
1652964135
5
Staff was wonderful polite and very knowledgeable
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